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    Widgets not being added to homescreen

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    • ednielsen86
      ednielsen86 last edited by

      This morning I was trying to reorganize widgets on my homescreen (Huawei M5, Android 8.0.0). The Windy widgets, would not move. I removed them and tried to re-add them, but none will stay once placed. All the other widgets I have work fine, it's only the Windy ones that are not being added. I have restarted my device and uninstalled/reinstalled the app several times but the issue persists.

      Korina 1 Reply Last reply Reply Quote 0
      • Korina
        Korina Administrator @ednielsen86 last edited by

        @ednielsen86 Hello, what is the issue exactly? You are not able to add the widgets at all or there is some other issue?

        Korina

        ednielsen86 1 Reply Last reply Reply Quote 0
        • ednielsen86
          ednielsen86 @Korina last edited by

          @Korina When I try to add the Windy widgets to my home screen, they will not stay. I drag from the drawer, drop in the home screen and they immediately disappear. All other widgets (google, Spotify, calendar, etc.) work fine, only the Windy widgets are not working.

          Korina 1 Reply Last reply Reply Quote 0
          • Korina
            Korina Administrator @ednielsen86 last edited by

            @ednielsen86 Could you please record a short video showing this bug?

            Korina

            ednielsen86 1 Reply Last reply Reply Quote 0
            • ednielsen86
              ednielsen86 @Korina last edited by

              @Korina unfortunately I cannot share a video, apparently I do not have enough privileges for that action Screenshot_20221101-172823.png

              ednielsen86 1 Reply Last reply Reply Quote 0
              • ednielsen86
                ednielsen86 @ednielsen86 last edited by

                @ednielsen86 PXL_20221101_200106087.jpg PXL_20221101_200104500.jpg

                Korina 1 Reply Last reply Reply Quote 0
                • Korina
                  Korina Administrator @ednielsen86 last edited by

                  @ednielsen86 Hello, what is your tablet type and Android version?

                  Korina

                  ednielsen86 1 Reply Last reply Reply Quote 0
                  • ednielsen86
                    ednielsen86 @Korina last edited by

                    @Korina Huawei M5, Android 8.0.0

                    Korina 1 Reply Last reply Reply Quote 0
                    • Korina
                      Korina Administrator @ednielsen86 last edited by

                      @ednielsen86 What tablet do you have?

                      Korina

                      ednielsen86 1 Reply Last reply Reply Quote 0
                      • ednielsen86
                        ednielsen86 @Korina last edited by

                        @Korina My tablet is a Huawei MediaPad M5 Lite 10

                        ednielsen86 1 Reply Last reply Reply Quote 0
                        • ednielsen86
                          ednielsen86 @ednielsen86 last edited by

                          @ednielsen86 Also, when I try adding the widget I get a notification that says Windy is updating the widget, but the widget still does not appear on the screen PXL_20221102_201547628.jpg

                          MarkNagy 1 Reply Last reply Reply Quote 0
                          • MarkNagy
                            MarkNagy @ednielsen86 | Premium last edited by

                            @ednielsen86 Hi. Have you tried adding widget while network is disabled (wifi and mobile data disabled)? We will try to fix this issue but it is a bit harder because unfortunately we are not able to replicate this issue.

                            ednielsen86 1 Reply Last reply Reply Quote 1
                            • ednielsen86
                              ednielsen86 @MarkNagy last edited by

                              @MarkNagy I tried adding the widget with the network disabled as suggested, unfortunately it did not resolve the issue.

                              1 Reply Last reply Reply Quote 0
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