Premium account issues
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Paid for a Premium Subscription but keep getting an error on startup saying there is a problem with my subscription and to fix payment method. The payment shows in my Google subscription paid on Oct 5 2022 and the next one on Oct. 5 2023. The payment showed on my Credit Card. Everything looks right on the subscription page.
Trevor
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Dev console
Last errors occured inside Windy app. If present, these can help us to identify the issue and fix it quickly. Please note, that some issues do not cause any problems and some issues are not fixable.[ Restart the app ]
[ Delete error messages ]
Error no: 1
{
"timestamp": 1665959217563,
"runningMs": 8887,
"type": "user",
"module": "favsLine",
"msg": "Error rendering item",
"line": null,
"col": null,
"url": "http://localhost/#/favs?2022101622,47.785,-99.955,6",
"script": null,
"ver": "37.1.8",
"target": "mobile",
"stack": false,
"deviceID": "350484fa-a94f-3a60-6099-b5a19404af14",
"error": " {}",
"isOnline": true,
"latestBcast": "bcast: pluginClosed detail (1247ms ago at 1665959216316)
bcast: rqstOpen favs (365ms ago at 1665959217198)
store: lhpaneSwitch favs (310ms ago at 1665959217253)
bcast: pluginOpened gestures (183ms ago at 1665959217380)
bcast: pluginOpened favs (67ms ago at 1665959217496)",
"sessionCounter": 26,
"sessionName": "ca-tbryant2k19",
"lang": "en",
"size": "360x800",
"platform": "android",
"errorID": "error-rendering-item"
} -
@tbryant2k19 Hello, there seems to be some issue with the payment. I suggest checking the payment settings in your Google Play profile.
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@Korina Can you be more specific about why? On Oct.5, my Mastercard processed the payment for Windy (Google*Windy Internet NS) and everything on my payment page is as it should be. The next scheduled payment is Oct. 5 2023.
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I still get all of the premium features other than popup saying there ia a problem to fix.
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@tbryant2k19 It seems that the subscription was deactivated on 4.10.2022. What email do you use on the Google Play platform? Please reply me via PM.
