Zoom In to topographics not possible

Nevermeggs

@Korina
Further info that might help ...
On my flight to Europe I switched my mobile to flight mode in India. When I disabled Flight Mode in Munich Airport and started WIndy (App was not used before or during flight mode) the map centered at Delhi and the issue was still there. Restarting the App in Munich did not solve the issue. I had to switch off my phone and than Windy centered with Eurpoe Map and the Zoom In worked without restriction.
KR, Volker

Korina

@Nevermeggs Hello, what exactly happened when you reach zoom level 11? The map did not move at all?

Nevermeggs

Hello Admins,
I am back in India and again have the described problem.
I am travelling a lot around the world. All continents except Africa. I have no issues with Windy, except in India.
The problem described again:

When zooming in to the world map, at any location in the world, the zoom stops at level-11.
I am not able to zoom in further., so the topographic map is shown (the map with the lines of height).
This problem is identical with the desktop (PC) WIN10 and the mobile App (smartphone S10, Android V12).
Access tried via WLAN at the Hotel, our company and GSM

You definitely have a problem when I am accessing Windy from India.
Kind regards
Volker

NB: Tomorrow I will ask an indian colleage to access Windy and try it on his PC

Nevermeggs

By the way ...
Even with a VPN connection the problem exists.

Korina

@Nevermeggs Could you share a screenshot?

Nevermeggs

@Korina

Nevermeggs

@Korina
I will have boarding in 15min. back to Europe and I am sure zooming will work there again without any changes to Windy.

Nevermeggs

@Korina
I am back in Europe and as expected the ZoomIn to levels >11 works perfectly.
For the countries I am globally travelling, the ZoomIn stops at level-11 in India only - Pune & Delhi area I can confirm.
KR, Volker

Korina

@Nevermeggs Was there any error message in the Error console? Also, did the same thing occur in the app?

Nevermeggs

@Korina
I did not check the error console. can I still do today?
Problem exists with PC Desktop (via browser) and Smartphone App.

Ondřej Šutera

@Nevermeggs Hi, it would be great if you are able to provide, if there are any, errors from Windy error console when you are situated in certain location with that issue.

Nevermeggs

@Ondřej-Šutera
Hello,
OK I found the Error Console (Fehlerkonsole) and it reports "Sweet, no errors reported :-)". Seems to me that there is no error log or that my issue was not classified as error.
Next visit to India is in 2024 and I will check again and also consolidate the error console in the moment the issue happens.
Kind regards from Graz/Austria
Volker