Zoom In to topographics not possible

Nevermeggs

Hello,
I am premium user and the Zoom In stops at a level of 11. It does not load the detailed topographic card. Either scrolling with the mouse wheel or using the "+" button to Zoom In, do not work.
My location is Delhi/India
Browser is Edge (latest update)
Operating System WIN10 (latest updates)
Looking forward your suggestions

Kind regards from Delhi
Volker

Nevermeggs

@Nevermeggs
... additional info
The Zoom In issue only exists with the Browserversion on my notebook.
The App on my S10 (Android v12) is working fine.

Korina

@Nevermeggs Hello, the weather map can be only zoomed in up to level 11 as you mentioned, it is not a bug.

After level 11, the map switches to satellite or touristic, depending on your settings.

Nevermeggs

@Korina
I did not change anything on the settings and the switch to the detailed topographic map (I guess you call it toruristic) worked since years and today no more.
Even being a user for many years, I have no idea where I need to change something so I can zoom in like in the past to see the topographic maps.
Your advice is appreciated.

Nevermeggs

@Korina
... additional info

When reaching level 11, it stays there and does not change to satellite.

Korina

@Nevermeggs What browser do you use?

Nevermeggs

@Korina
At my notebook Edge latest update. An other browser is not allowed by the company policy.
Since I restarted my mobile phone (S10, Android 12) I have the same issue with the mobile App.
You noted earlier that my settings could be the reason. I could not find any setting that influences to which map style it should change when zooming in further at level 11. Issue is identical for map- and satellite view.

Korina

@Nevermeggs I just tried the Edge browser and the zoom level works as expected. After level 11, the switches to a topographic map.
Is there any error in the Error console? Also, it would be helpful if you send us a video showing this error.

Nevermeggs

@Korina
Great that Edge works with you. It seems to be an issue with my account/settings or with me being in India.

Thinking about it, the problem started when using Windy via Edge in India with my notebook that was booted in India. My mobile during flight to India was not switched off, but in flight mode. Windy-App worked fine in India on the mobile until I have booted the mobile.
Is it possible that out of the Indian internet network the topographic maps and satellite images are not available?

Tonight I return to Europe and hope all will be fine again ... I keep you posted.

Thank You for your help.
Volker

Korina

@Nevermeggs Hello, being in India should have no effect on being able to view topographic maps. Let me know if it changes when you get back to Europe.

Nevermeggs

@Korina
Hello,
Back in Europe since some hours and both, Mobile & Notebook, Windy works at Zoom In as I used to know. After Level 11 it changes, depending of my choice in Setup, to Stellite- or Topographic Map.
Must be an issue with India to my opinion. In India I connected to the internet at two different hotels, at our affiliate, at a customer and via GSM (4G) and always the issue.

Lucky that it works again. I am travelling a lot and can confirm from my past travels since summer, that Windy worked as expected in the USA (Detroit), Canada (Toronto & Vancouver), Korea (Seoul).

Kind regards, Volker

Nevermeggs

@Korina
Further info that might help ...
On my flight to Europe I switched my mobile to flight mode in India. When I disabled Flight Mode in Munich Airport and started WIndy (App was not used before or during flight mode) the map centered at Delhi and the issue was still there. Restarting the App in Munich did not solve the issue. I had to switch off my phone and than Windy centered with Eurpoe Map and the Zoom In worked without restriction.
KR, Volker

Korina

@Nevermeggs Hello, what exactly happened when you reach zoom level 11? The map did not move at all?

Nevermeggs

Hello Admins,
I am back in India and again have the described problem.
I am travelling a lot around the world. All continents except Africa. I have no issues with Windy, except in India.
The problem described again:

When zooming in to the world map, at any location in the world, the zoom stops at level-11.
I am not able to zoom in further., so the topographic map is shown (the map with the lines of height).
This problem is identical with the desktop (PC) WIN10 and the mobile App (smartphone S10, Android V12).
Access tried via WLAN at the Hotel, our company and GSM

You definitely have a problem when I am accessing Windy from India.
Kind regards
Volker

NB: Tomorrow I will ask an indian colleage to access Windy and try it on his PC

Nevermeggs

By the way ...
Even with a VPN connection the problem exists.

Korina

@Nevermeggs Could you share a screenshot?

Nevermeggs

@Korina

Nevermeggs

@Korina
I will have boarding in 15min. back to Europe and I am sure zooming will work there again without any changes to Windy.

Nevermeggs

@Korina
I am back in Europe and as expected the ZoomIn to levels >11 works perfectly.
For the countries I am globally travelling, the ZoomIn stops at level-11 in India only - Pune & Delhi area I can confirm.
KR, Volker

Korina

@Nevermeggs Was there any error message in the Error console? Also, did the same thing occur in the app?