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    Upgraded wrong account

    Windy Premium
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    • jondalarJ
      jondalar | Premium
      last edited by

      I upgraded to premium while logged on to a personal computer with an email account, but then realized I was using my google account on the phone. Can I somehow transfer the premium rights to my google account?

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @jondalar
        last edited by

        @jondalar Hello, the subscription is always linked to a Windy account that you create either with email address or with social login such as Google, Apple ID or Facebook. Does this mean that you have 2 separate Windy accounts?

        Korina

        1 Reply Last reply Reply Quote 0
        • KorinaK Korina moved this topic from General Discussion on
        • jondalarJ
          jondalar | Premium
          last edited by

          Hi Karina, yes, I've got two accounts, one linked to an old email of mine, the other to my google account. I upgraded the email one instead of the google one, and since I mostly use it on my mobile phone, I want it on google.

          KorinaK 1 Reply Last reply Reply Quote 0
          • KorinaK
            Korina @jondalar
            last edited by

            @jondalar You can change the associated email address in your profile at https://account.windy.com/profile.

            Korina

            1 Reply Last reply Reply Quote 1
            • jondalarJ
              jondalar | Premium
              last edited by jondalar

              Hi Korina, it won't let me, it says that email account is already used (by myself, but not on Silver subscription).

              1 Reply Last reply Reply Quote 0
              • jondalarJ
                jondalar | Premium
                last edited by

                With 'Silver' I meant premium... Will it let me change if I delete that account? But even though, it will not use my google account login on the phone. Can I request reimbursement and then upgrade the other account to premium instead?

                KorinaK 1 Reply Last reply Reply Quote 0
                • KorinaK
                  Korina @jondalar
                  last edited by

                  @jondalar Yes, you need to first delete the non Premium account and then change the email address in your profile.

                  Korina

                  1 Reply Last reply Reply Quote 1
                  • E
                    EgNine | Premium
                    last edited by

                    This solution worked for me - Thanks @Korina!

                    1 Reply Last reply Reply Quote 1
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