Upgraded wrong account
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I upgraded to premium while logged on to a personal computer with an email account, but then realized I was using my google account on the phone. Can I somehow transfer the premium rights to my google account?
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@jondalar Hello, the subscription is always linked to a Windy account that you create either with email address or with social login such as Google, Apple ID or Facebook. Does this mean that you have 2 separate Windy accounts?
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K Korina moved this topic from General Discussion on
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Hi Karina, yes, I've got two accounts, one linked to an old email of mine, the other to my google account. I upgraded the email one instead of the google one, and since I mostly use it on my mobile phone, I want it on google.
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@jondalar You can change the associated email address in your profile at https://account.windy.com/profile.
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Hi Korina, it won't let me, it says that email account is already used (by myself, but not on Silver subscription).
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With 'Silver' I meant premium... Will it let me change if I delete that account? But even though, it will not use my google account login on the phone. Can I request reimbursement and then upgrade the other account to premium instead?
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@jondalar Yes, you need to first delete the non Premium account and then change the email address in your profile.
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This solution worked for me - Thanks @Korina!
