<![CDATA[Subscription not activated despite payment done]]>Hi

I've paid successfully the two APIs but one of them is not activated.

Thank you

Windy-20221122153911.png

Windy-20221122153918.png

]]>https://community.windy.com/topic/23106/subscription-not-activated-despite-payment-doneRSS for NodeFri, 17 Apr 2026 00:37:22 GMTTue, 22 Nov 2022 14:52:39 GMT60<![CDATA[Reply to Subscription not activated despite payment done on Fri, 25 Nov 2022 11:35:56 GMT]]>@Philippe-BARDON Hello, please send us the screenshot also showing the 2 API keys on the right side to support[@]windy.com.

]]>https://community.windy.com/post/126760https://community.windy.com/post/126760Fri, 25 Nov 2022 11:35:56 GMT<![CDATA[Reply to Subscription not activated despite payment done on Thu, 24 Nov 2022 16:10:30 GMT]]>@Korina
Thank you. I'll let the dev team tell me if there is any issue during development. The API Keys page is still as below.

Windy-20221124170902.png

]]>https://community.windy.com/post/126689https://community.windy.com/post/126689Thu, 24 Nov 2022 16:10:30 GMT<![CDATA[Reply to Subscription not activated despite payment done on Thu, 24 Nov 2022 09:14:25 GMT]]>@Philippe-BARDON I double-checked your key and it is indeed Professional. My colleague even tried to use the key to get data and it worked. Please make sure you are looking at the correct key and try to use the key yourself.

]]>https://community.windy.com/post/126641https://community.windy.com/post/126641Thu, 24 Nov 2022 09:14:25 GMT<![CDATA[Reply to Subscription not activated despite payment done on Wed, 23 Nov 2022 15:11:40 GMT]]>@Korina
The issue is still there unfortunately. The button "Upgrade to professional" is still there?

]]>https://community.windy.com/post/126571https://community.windy.com/post/126571Wed, 23 Nov 2022 15:11:40 GMT<![CDATA[Reply to Subscription not activated despite payment done on Wed, 23 Nov 2022 15:09:23 GMT]]>@Korina Thank you very much. Philippe.

]]>https://community.windy.com/post/126570https://community.windy.com/post/126570Wed, 23 Nov 2022 15:09:23 GMT<![CDATA[Reply to Subscription not activated despite payment done on Wed, 23 Nov 2022 10:48:39 GMT]]>@Philippe-BARDON Hello, there was an issue with pairing the orders, apologies for the inconvenience. We fix it and you should be able to use both licenses now.

]]>https://community.windy.com/post/126547https://community.windy.com/post/126547Wed, 23 Nov 2022 10:48:39 GMT