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    Subscription not activated despite payment done

    Windy API v4
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    • Philippe BARDONP
      Philippe BARDON
      last edited by

      Hi

      I've paid successfully the two APIs but one of them is not activated.

      Thank you

      Windy-20221122153911.png

      Windy-20221122153918.png

      Philippe

      KorinaK 1 Reply Last reply Reply Quote 0
      • KorinaK
        Korina @Philippe BARDON
        last edited by Korina

        @Philippe-BARDON Hello, there was an issue with pairing the orders, apologies for the inconvenience. We fix it and you should be able to use both licenses now.

        Korina

        Philippe BARDONP 2 Replies Last reply Reply Quote 0
        • Philippe BARDONP
          Philippe BARDON @Korina
          last edited by

          @Korina Thank you very much. Philippe.

          Philippe

          1 Reply Last reply Reply Quote 0
          • Philippe BARDONP
            Philippe BARDON @Korina
            last edited by

            @Korina
            The issue is still there unfortunately. The button "Upgrade to professional" is still there?

            Philippe

            KorinaK 1 Reply Last reply Reply Quote 0
            • KorinaK
              Korina @Philippe BARDON
              last edited by

              @Philippe-BARDON I double-checked your key and it is indeed Professional. My colleague even tried to use the key to get data and it worked. Please make sure you are looking at the correct key and try to use the key yourself.

              Korina

              Philippe BARDONP 1 Reply Last reply Reply Quote 0
              • Philippe BARDONP
                Philippe BARDON @Korina
                last edited by

                @Korina
                Thank you. I'll let the dev team tell me if there is any issue during development. The API Keys page is still as below.

                Windy-20221124170902.png

                Philippe

                KorinaK 1 Reply Last reply Reply Quote 0
                • KorinaK
                  Korina @Philippe BARDON
                  last edited by

                  @Philippe-BARDON Hello, please send us the screenshot also showing the 2 API keys on the right side to support[@]windy.com.

                  Korina

                  1 Reply Last reply Reply Quote 0
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