Subscription not activated despite payment done
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Hi
I've paid successfully the two APIs but one of them is not activated.
Thank you
Philippe
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@Philippe-BARDON Hello, there was an issue with pairing the orders, apologies for the inconvenience. We fix it and you should be able to use both licenses now.
Korina
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@Korina Thank you very much. Philippe.
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@Korina
The issue is still there unfortunately. The button "Upgrade to professional" is still there?Philippe
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@Philippe-BARDON I double-checked your key and it is indeed Professional. My colleague even tried to use the key to get data and it worked. Please make sure you are looking at the correct key and try to use the key yourself.
Korina
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@Korina
Thank you. I'll let the dev team tell me if there is any issue during development. The API Keys page is still as below.
Philippe
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@Philippe-BARDON Hello, please send us the screenshot also showing the 2 API keys on the right side to support[@]windy.com.
