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    Grey screen in zoom 12

    Scheduled Pinned Locked Moved Windy Premium
    15 Posts 4 Posters 3.1k Views 2 Watching
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    • SutyS Offline
      Suty Administrator
      last edited by

      Hi @Carlos-Mesa-Cabrera can you provide us with further info? Did you test it in the Wind layer? Which browser did you use? I tested the Wind layer in Safari and the standard map was displayed from zoom level 12 normally. Please let us know.

      Carlos Mesa CabreraC 3 Replies Last reply Reply Quote 1
      • Carlos Mesa CabreraC Offline
        Carlos Mesa Cabrera @Suty
        last edited by

        @Ondřej-Šutera
        Hi, thanks for the reply,

        with a lower zoom there is no problem, we see all the layers perfectly, but when we want to see the detail of the roads, the map disappears.

        Google chrome in macOS.

        Captura de Pantalla 2022-11-30 a las 9.02.11.png

        1 Reply Last reply Reply Quote 0
        • Carlos Mesa CabreraC Offline
          Carlos Mesa Cabrera @Suty
          last edited by

          @Ondřej-Šutera
          Captura de Pantalla 2022-11-30 a las 9.06.53.png

          Captura de Pantalla 2022-11-30 a las 9.06.07.png

          1 Reply Last reply Reply Quote 0
          • Carlos Mesa CabreraC Offline
            Carlos Mesa Cabrera @Suty
            last edited by

            @Ondřej-Šutera

            I would like to see this type of map

            (This image is from your windy.com)

            Captura de Pantalla 2022-11-30 a las 9.07.50.png

            idefix37I 1 Reply Last reply Reply Quote 0
            • SutyS Offline
              Suty Administrator
              last edited by

              @Carlos-Mesa-Cabrera okay, thank you for the additional info, do you have this issue in other browsers? I tested Chrome as well in the same version and it is okay, so the only issue could be a version of macOS or M1 chip.

              1 Reply Last reply Reply Quote 0
              • SutyS Offline
                Suty Administrator
                last edited by

                @Carlos-Mesa-Cabrera, could you please try to turn Graphic compatibility mode on in your Windy settings and let me know as well?

                Carlos Mesa CabreraC 2 Replies Last reply Reply Quote 0
                • idefix37I Online
                  idefix37 Sailor Moderator @Carlos Mesa Cabrera
                  last edited by idefix37

                  @Carlos-Mesa-Cabrera
                  Hi, what are these ships on your first screenshot. They are not shown directly on Windy map?

                  FC6C0914-ECBC-4A20-86CE-0F8792E2915D.jpeg

                  1 Reply Last reply Reply Quote 1
                  • Carlos Mesa CabreraC Offline
                    Carlos Mesa Cabrera @Suty
                    last edited by

                    @Ondřej-Šutera

                    I will try on another computer, could you tell me how to activate the graphic compatibility? And where can I see all the possible configurations of windy?

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS Offline
                      Suty Administrator @Carlos Mesa Cabrera
                      last edited by

                      @Carlos-Mesa-Cabrera, when you click on the menu, next to the search bar, you can find this option under settings tab: b1623cfa-715f-4e8a-acea-935a37dabe5e-image.png

                      Carlos Mesa CabreraC 1 Reply Last reply Reply Quote 0
                      • Carlos Mesa CabreraC Offline
                        Carlos Mesa Cabrera @Suty
                        last edited by

                        @Ondřej-Šutera

                        markers that i added

                        1 Reply Last reply Reply Quote 0
                        • Carlos Mesa CabreraC Offline
                          Carlos Mesa Cabrera @Suty
                          last edited by

                          @Ondřej-Šutera
                          I have seen the solution in this post, we are making modifications to our windy map.

                          https://community.windy.com/topic/6532/zoom-is-limited-to-level-11/6

                          KorinaK 1 Reply Last reply Reply Quote 0
                          • KorinaK Offline
                            Korina @Carlos Mesa Cabrera
                            last edited by

                            @Carlos-Mesa-Cabrera Hello, are you using our API or what exactly are you trying to do with the map?

                            Korina

                            Carlos Mesa CabreraC 1 Reply Last reply Reply Quote 1
                            • Carlos Mesa CabreraC Offline
                              Carlos Mesa Cabrera @Korina
                              last edited by

                              @Korina
                              Hi, use your api in my JS, doing customizations.

                              KorinaK 1 Reply Last reply Reply Quote 0
                              • KorinaK Offline
                                Korina @Carlos Mesa Cabrera
                                last edited by

                                @Carlos-Mesa-Cabrera Hello, street map view is not available with the API. If you don't want to see the grey map, use a lower zoom level.

                                Korina

                                1 Reply Last reply Reply Quote 0
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