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    Grey screen in zoom 12

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    • Carlos Mesa Cabrera
      Carlos Mesa Cabrera last edited by

      I would like to know if I have to do something to be able to see the streetmap when zooming in.

      Captura de Pantalla 2022-11-29 a las 16.22.32.png

      1 Reply Last reply Reply Quote 0
      • Ondřej Šutera
        Ondřej Šutera Administrator last edited by

        Hi @Carlos-Mesa-Cabrera can you provide us with further info? Did you test it in the Wind layer? Which browser did you use? I tested the Wind layer in Safari and the standard map was displayed from zoom level 12 normally. Please let us know.

        Carlos Mesa Cabrera 3 Replies Last reply Reply Quote 1
        • Carlos Mesa Cabrera
          Carlos Mesa Cabrera @Ondřej Šutera last edited by

          @Ondřej-Šutera
          Hi, thanks for the reply,

          with a lower zoom there is no problem, we see all the layers perfectly, but when we want to see the detail of the roads, the map disappears.

          Google chrome in macOS.

          Captura de Pantalla 2022-11-30 a las 9.02.11.png

          1 Reply Last reply Reply Quote 0
          • Carlos Mesa Cabrera
            Carlos Mesa Cabrera @Ondřej Šutera last edited by

            @Ondřej-Šutera
            Captura de Pantalla 2022-11-30 a las 9.06.53.png

            Captura de Pantalla 2022-11-30 a las 9.06.07.png

            1 Reply Last reply Reply Quote 0
            • Carlos Mesa Cabrera
              Carlos Mesa Cabrera @Ondřej Šutera last edited by

              @Ondřej-Šutera

              I would like to see this type of map

              (This image is from your windy.com)

              Captura de Pantalla 2022-11-30 a las 9.07.50.png

              idefix37 1 Reply Last reply Reply Quote 0
              • Ondřej Šutera
                Ondřej Šutera Administrator last edited by

                @Carlos-Mesa-Cabrera okay, thank you for the additional info, do you have this issue in other browsers? I tested Chrome as well in the same version and it is okay, so the only issue could be a version of macOS or M1 chip.

                1 Reply Last reply Reply Quote 0
                • Ondřej Šutera
                  Ondřej Šutera Administrator last edited by

                  @Carlos-Mesa-Cabrera, could you please try to turn Graphic compatibility mode on in your Windy settings and let me know as well?

                  Carlos Mesa Cabrera 2 Replies Last reply Reply Quote 0
                  • idefix37
                    idefix37 Sailor Moderator @Carlos Mesa Cabrera last edited by idefix37

                    @Carlos-Mesa-Cabrera
                    Hi, what are these ships on your first screenshot. They are not shown directly on Windy map?

                    FC6C0914-ECBC-4A20-86CE-0F8792E2915D.jpeg

                    1 Reply Last reply Reply Quote 1
                    • Carlos Mesa Cabrera
                      Carlos Mesa Cabrera @Ondřej Šutera last edited by

                      @Ondřej-Šutera

                      I will try on another computer, could you tell me how to activate the graphic compatibility? And where can I see all the possible configurations of windy?

                      Ondřej Šutera 1 Reply Last reply Reply Quote 0
                      • Ondřej Šutera
                        Ondřej Šutera Administrator @Carlos Mesa Cabrera last edited by

                        @Carlos-Mesa-Cabrera, when you click on the menu, next to the search bar, you can find this option under settings tab: b1623cfa-715f-4e8a-acea-935a37dabe5e-image.png

                        Carlos Mesa Cabrera 1 Reply Last reply Reply Quote 0
                        • Carlos Mesa Cabrera
                          Carlos Mesa Cabrera @Ondřej Šutera last edited by

                          @Ondřej-Šutera

                          markers that i added

                          1 Reply Last reply Reply Quote 0
                          • Carlos Mesa Cabrera
                            Carlos Mesa Cabrera @Ondřej Šutera last edited by

                            @Ondřej-Šutera
                            I have seen the solution in this post, we are making modifications to our windy map.

                            https://community.windy.com/topic/6532/zoom-is-limited-to-level-11/6

                            Korina 1 Reply Last reply Reply Quote 0
                            • Korina
                              Korina Administrator @Carlos Mesa Cabrera last edited by

                              @Carlos-Mesa-Cabrera Hello, are you using our API or what exactly are you trying to do with the map?

                              Korina

                              Carlos Mesa Cabrera 1 Reply Last reply Reply Quote 1
                              • Carlos Mesa Cabrera
                                Carlos Mesa Cabrera @Korina last edited by

                                @Korina
                                Hi, use your api in my JS, doing customizations.

                                Korina 1 Reply Last reply Reply Quote 0
                                • Korina
                                  Korina Administrator @Carlos Mesa Cabrera last edited by

                                  @Carlos-Mesa-Cabrera Hello, street map view is not available with the API. If you don't want to see the grey map, use a lower zoom level.

                                  Korina

                                  1 Reply Last reply Reply Quote 0
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