Can not login to stations.windy.com
-
Whenever I try to log in to stations.windy.com and enter my details I get a spinning circle on a white background. After a while, the circle stops spinning and nothing happens.
I've tried Chrome, Edge and Firefox. Tried clearing the cache too. Same to all. -
Hi @dimitris-4 does this issue remain? I tested the access with the login on Chrome and Safari and I am not able to reproduce the issue.
-
@Ondřej-Šutera yes. I tried just now and I can not login.
Also tried on my mobile with chrome, firefox, brave. Same result. -
Hi @dimitris-4 thank you for the additional information. Could you please check your console on the page, if there is any error with loading? You can find the console by the right click and clicking on Inspect element. Please let us know.
-
@Ondřej-Šutera
-
@dimitris-4 could you please wait until the circle stops and share the console if there is any error? Also, we are not able to reproduce the issue, so it has to relate to your network settings. Is it possible that you are using a VPN or anything else, that can block that login?
-
@Ondřej-Šutera The screenshot is when the circle has stopped spinning. I have tried at home, at office, on mobile with wifi, on mobile with 4G 5G. Tried with private tabs. Nothing works.
Update: I tried also on a PC with Linux Ubuntu. Same there.
I am thinking that it might be a problem with my account. -
@dimitris-4 could you please try to create a new account and test the functionality with that one?
-
@Ondřej-Šutera I could successfully create a new account and log in. So something is wrong with my regular account. Do you want me to send you a private message with my credentials to try it yourself?
-
@iraklion thank you for this test. We tested the access as well to speed the process up and our colleagues have been already working on the fix. I will keep you posted.
-
Hi @dimitris-4 @iraklion, we already fixed the issue with access to an account with username @dimitris-4 so that you can access this account now.
There was a bit tricky issue with missing lat/lon coordinates in the "Ammoudara center" station, so it was necessary to change them to provide you with access. So now, it is necessary to change them to the correct ones.
Also, I would like to ask you to let us know if there is any similar issue with access so we can take a look in detail.
-
@Ondřej-Šutera I can login now. Thank you for the support.
