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    Premium Account issues

    Windy Premium
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    • AsanK
      AsanK | Premium last edited by

      Hi there!
      I signtd up for the Windy Premium and it activated it at first, and I started using it, in a day or so the Windy (mobile and desktop) stopped recognizing me as a Premium and offered to sigh up again. Whan tyring to restore purchase, it gives the message that it can't find a purchase associated with my account.
      Please, advise on how to solve this,
      Thank you,
      Asan K

      1 Reply Last reply Reply Quote 1
      • Ondřej Šutera
        Ondřej Šutera Administrator last edited by

        Hi @AsanK, it's possible that you used different login and you are in another account. Can you provide further details about the issue with information about your email, invoice, etc. at support@windy.com?

        1 Reply Last reply Reply Quote 0
        • AsanK
          AsanK | Premium last edited by

          Ок, thank you. I'll write to the support e-mail and provide the information.

          1 Reply Last reply Reply Quote 1
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