Premium RIPOFF
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I paid for premium and it keeps asking for premium and I do not see a difference. How do I get my money back.
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Hi @Lyman1234 may I ask how did you purchase the Premium? Which service did you use (Google Play, App Store, or Fastspring)?
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@Ondřej-Šutera Fastspring, however please refund my purchase. Thank you.
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@Ondřej-Šutera Same here, not even a confirmation email.
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@Ondřej-Šutera payment confirmation by my ebank account
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Moved from Windy Account by
Korina
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Hi @Lyman1234 @Monte-Faia could you please provide us with further info about your purchase at support@windy.com? I will take a look at those purchases and help you with further steps.
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Please send me my refund > why is this such a big deal??????
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I guess my next step is facebook and google reviews.
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@Monte-Faia said in Premium RIPOFF:
여기에서도 동일합니다. 확인 이메일도 없습니다.
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@Lyman1234 Hello, I was able to locate your order. You did not like the subscription with your Windy account, that's why, you did not have access to any of the Premium features. Please follow theses steps to restore it:
- Go to the desktop and log in with your Windy account
- Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location)
- Click on 'Restore purchases
- On the next page, insert the subscription Order Reference code that you have in the invoice . Your order reference number is WINDYxxxxxx (sent to you via PM).
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The moving satellite images for more than 2 hours started to require premium service so I bought it. But now, none of the moving satellite images are working, 2, 6, 12 hours. All I can get is the current satellite image.
Please help.
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@christoforest Is there anybody out there? Thank you
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@christoforest
Do you get this issue in the mobile app or in browser version? That should useful to have more detail about your device. -
@christoforest Hello, the Satellite imagery is working on our end. Did you try to restart the app?
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@idefix37 Hi there, I am using the Desktop version.
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@Korina I am a bit of a caveman, how do I stop and start the app? To use it, I just go to the website in my browser, so I am not sure how to stop it. thank you
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@christoforest Your question is quite unclear. Do you still have problem with Satellite?
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Hi Korina,
Yes, when I try to activate the historical satellite, for 2, 6 or 12 hours, the time bar moves, but the image just sticks in the current view.
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@christoforest I am just running it in my web browser
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@christoforest Actually, I was wrong about that, the time bar is not moving, it is also stuck
