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    Widget appears to be frozen

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    • Michael WilsonM
      Michael Wilson
      last edited by

      For the past few days (maybe a week) the widget seems to be frozen. I compare it to the radar map in the app, and it's very obvious. Plus I can just look at the sky and if it's (say overcast with snow) it definitely doesn't show this on the widget radar map. Just thought you should know so as to keep Windy the best weather app on android! Cheers.

      1 Reply Last reply Reply Quote 4
      • WheatsW
        Wheats Meteorologist
        last edited by

        I'll second this.
        I'm using Weather Radar Widget on an Android app v.38.0.0
        When I hit the play button the time reflects the current time, the time steps through as it should, but the image doesn't change.

        1 Reply Last reply Reply Quote 1
        • SutyS
          Suty Administrator
          last edited by

          Hi @Michael-Wilson @Wheats I will discuss the issue with colleagues and keep you posted.

          1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator
            last edited by

            Hi, I have an update. All versions of widgets should be fixed at this moment.

            1 Reply Last reply Reply Quote 0
            • metamapperM
              metamapper
              last edited by

              It appears that there has been a lot of activity and updates regarding widgets. It is not so clear where and when one should have expected resolution.

              I have a Galaxy A13 and the radar widget seems to be frozen. Hitting play runs but does nothing. The update button runs but does nothing.

              I have tried shutting down, restarting, reinstalling, adjusting permissions and various other settings to find a clue but am now wondering if there is an image file I could delete to make the radar update? I have a static image from the day I put the widget on the home screen.
              Thanks!

              SutyS Stevie CrowS 2 Replies Last reply Reply Quote 1
              • SutyS
                Suty Administrator @metamapper
                last edited by

                Hi @metamapper, do you have this issue with all widgets from Windy, or is it about a specific one? Please let me know.

                1 Reply Last reply Reply Quote 0
                • Stevie CrowS
                  Stevie Crow @metamapper | Premium
                  last edited by

                  @metamapper my widget is frozen as well. For about a day now.

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @Stevie Crow
                    last edited by

                    @Stevie-Crow @metamapper can you please let us know which widgets have the problem in your case?

                    Stevie CrowS 1 Reply Last reply Reply Quote 0
                    • Stevie CrowS
                      Stevie Crow @Suty | Premium
                      last edited by

                      @Ondřej-Šutera I am using the satellite widget on a S22 Ultra. The times cycle through, and it updates fine, but it is just one image that got frozen on the screen. Also, it is frozen in Blue and Infra Plus mode. Thanks.

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @Stevie Crow
                        last edited by

                        @Stevie-Crow Can you share your location, please? You can do that via direct message here if you don't want to share this info publicly.

                        Stevie CrowS 1 Reply Last reply Reply Quote 0
                        • Stevie CrowS
                          Stevie Crow @Suty | Premium
                          last edited by

                          @Ondřej-Šutera it's alright. I am in Columbia, South Carolina.

                          1 Reply Last reply Reply Quote 1
                          • SutyS
                            Suty Administrator
                            last edited by

                            Hi @Stevie-Crow @metamapper can you please test the functionality by removing and adding the widget back again? Our colleagues made some changes that should help to fix this. Please let us know.

                            Stevie CrowS 2 Replies Last reply Reply Quote 1
                            • Stevie CrowS
                              Stevie Crow @Suty | Premium
                              last edited by

                              @Ondřej-Šutera will do now. Thanks

                              1 Reply Last reply Reply Quote 0
                              • Stevie CrowS
                                Stevie Crow @Suty | Premium
                                last edited by

                                @Ondřej-Šutera I tried it, and it remains frozen in all of the frames, starting at 7:00am, but becomes unfrozen and up to date with just the last frame @ 9:20am.

                                1 Reply Last reply Reply Quote 0
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