The FastSpring integration is awful
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I was surprised how awful the process of purchasing the Premium Subscription was. Now there are two accounts to manage, one of them with mediocre UI, no way to remove credit card information (which was stored without my consent), two customer support teams, etc.
Context: I simply wanted to make a one-time purchase of Premium for a full year, without storing my CC information anywhere, and without automatic renewal. This was quite difficult to do. FastSpring does not even offer an option of closing an account, I am now dealing with their support trying to get rid of them.
Please consider moving the billing in-house and integrating with something like Stripe.
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K Korina moved this topic from Your Feedback and Suggestions on
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@softtower Thank you for the feedback, and we are sorry you had this experience. Please let us know if you need help with managing your subscription. The best way to reach us is via support[@]windy.com.
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@softtower completely agree, FastSpring is outdated and very annoying whenever I see it on other sites. I remember I had to deal with it for purchasing some software, nightmare.
