How to recover your Windy Premium (FastSpring)

GRAFFAN

Bonjour
Je viens de souscrire à l'abonnement premium Windy mais j'étais déjà abonné, merci de me rembourser l'abonnement pris ce jour le 29/10/2023.
Bernard Graffan
be.graffan@orange.fr

Mingarini

@Korina ho fatto abbonamento a Premium un anno fa, ma non sono mai riuscito a consultarlo. Se avessi saputo di queste difficili procedure, non lo avrei fatto, pertanto non procedere al rinnovo!

Suty

@GRAFFAN Hi, I found your duplicated payment, so I refunded the one from 29/10/2023.

Suty

@Mingarini Hi, I found your purchase, do you want me to assist with connecting the Premium? May I ask why you didn't contact us immediately after the purchase?

Lawrie Versace

Hi,
I have checked my credit card and have definitely paid for the Premium subscription but have not have access. I have also looked for an email and have not received one from FastSpring.
29 Oct 2023
Open transaction detailsGoogle Windy Weather Barangaroo AUS
-$32.99
Can you assist?
Lawrie

Suty

@Lawrie-Versace You will need to restore your purchase by following the steps below on your Android device:

Open the Windy.com app and log in with your account
Open the subscription offer and click on “restore purchases.”

This action should assign the Premium to your account, and you can use it across your devices.

Lawrie Versace

@Korina
Thanks but when I do that I get this message -

If you're having problems with your subscription and have paid via FastSpring, you can restore the purchase using the order reference. The reference looks like WINDY123456-1234-12345 and can be found in e-mails from FastSpring.
Order reference
.... & I never received an email nor a reference number. (& I did check my spam folders).
Thanks in advance. Lawrie

Suty

@Lawrie-Versace Which device did you use for the purchase?

Mingarini

@Ondřej-Šutera bene, seguiro' le tue istruzioni non appena me le invii ancora una volta dopo di che sarò costretto a desistere poiché il mio precedente abbonamento scade il mese corrente il giorno 29.grazie.

Lawrie Versace

@Ondřej-Šutera Hi, It was my phone - a Samsung Galaxy A51 and it's now working on it but not on my computer.

Suty

@Lawrie-Versace If you have working Premium on your Android phone, you only need to login with same credentials on other platforms. There is no need to restore the purchase again.

Suty

@Mingarini Hi, I see you have the Premium assigned now, since your username contains the Premium badge.

Barb33

I am being told on the Windy site, to ask FastSpring for a Refund. I have double payed for my Subscription with Google Pay, and FastSpring. I am fucking over it.

Can Windy sort this shit out.

It should not be me spending heaps of time trying to rectify this.

Barbara

台风论坛

Help me check, has the renewal been successful?

Suty

@台风论坛 Hi, you still have active Premium, purchased a year ago, from Google Play. That one expires tomorrow.

Besides that, you made a purchase of another Premium via Fastspring. If you want to renew your Premium, please visit your Google Play account and renew there. If you agree and this is possible for you, I would also refund your payment on Fastspring. Please let me know.

台风论坛

I choose Fastspring to renew, is that okay?

台风论坛

Because I can't redeem a Google gift card

Suty

@台风论坛 If you want to switch to Fastspring, there is no problem with that. But you need to wait for automatic cancellation or you can cancel it now and then you need to connect your Fastspring purchase with that account in Windy, more info about that here.

stanowsky

Enlarging, reducing or moving is no longer possible

Suty

@stanowsky Could you please specify an issue a bit more?