How to recover your Windy Premium (FastSpring)
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Hi,
I have checked my credit card and have definitely paid for the Premium subscription but have not have access. I have also looked for an email and have not received one from FastSpring.
29 Oct 2023
Open transaction detailsGoogle Windy Weather Barangaroo AUS
-$32.99
Can you assist?
Lawrie -
@Lawrie-Versace You will need to restore your purchase by following the steps below on your Android device:
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
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@Korina
Thanks but when I do that I get this message -If you're having problems with your subscription and have paid via FastSpring, you can restore the purchase using the order reference. The reference looks like WINDY123456-1234-12345 and can be found in e-mails from FastSpring.
Order reference
.... & I never received an email nor a reference number. (& I did check my spam folders).
Thanks in advance. Lawrie -
@Lawrie-Versace Which device did you use for the purchase?
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@Ondřej-Šutera bene, seguiro' le tue istruzioni non appena me le invii ancora una volta dopo di che sarò costretto a desistere poiché il mio precedente abbonamento scade il mese corrente il giorno 29.grazie.
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@Ondřej-Šutera Hi, It was my phone - a Samsung Galaxy A51 and it's now working on it but not on my computer.
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@Lawrie-Versace If you have working Premium on your Android phone, you only need to login with same credentials on other platforms. There is no need to restore the purchase again.
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@Mingarini Hi, I see you have the Premium assigned now, since your username contains the Premium badge.
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I am being told on the Windy site, to ask FastSpring for a Refund. I have double payed for my Subscription with Google Pay, and FastSpring. I am fucking over it.
Can Windy sort this shit out.
It should not be me spending heaps of time trying to rectify this.
Barbara
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Help me check, has the renewal been successful?
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@台风论坛 Hi, you still have active Premium, purchased a year ago, from Google Play. That one expires tomorrow.
Besides that, you made a purchase of another Premium via Fastspring. If you want to renew your Premium, please visit your Google Play account and renew there. If you agree and this is possible for you, I would also refund your payment on Fastspring. Please let me know.
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I choose Fastspring to renew, is that okay?
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Because I can't redeem a Google gift card
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S Suty referenced this topic on
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Enlarging, reducing or moving is no longer possible
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@stanowsky Could you please specify an issue a bit more?
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Icch habe Windy Premium aboniert, ich kann nur 3 Favoriten speichern und danach kommt immer die Meldung, ich soll Premium kaufen!
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@Beat-Fischlin Hi, if you meet this issue, you are in the free account and your Premium is not active. Can you please send further info about the purchase at support@windy.com, so we can take a look and help you?
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I tried your recovery method and entered my correct order reference number and it rejected it. Now what? I can't find a customer support number.
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This recovery manual did not work. It said recovery failed and told me to read the instructions again. Please fix this or refund my money. How do I reach a person? I have my receipt, my order number but I can't access my premium account.
