How to recover your Windy Premium (FastSpring)
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@Ondřej-Šutera Hi, It was my phone - a Samsung Galaxy A51 and it's now working on it but not on my computer.
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@Lawrie-Versace If you have working Premium on your Android phone, you only need to login with same credentials on other platforms. There is no need to restore the purchase again.
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@Mingarini Hi, I see you have the Premium assigned now, since your username contains the Premium badge.
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I am being told on the Windy site, to ask FastSpring for a Refund. I have double payed for my Subscription with Google Pay, and FastSpring. I am fucking over it.
Can Windy sort this shit out.
It should not be me spending heaps of time trying to rectify this.
Barbara
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Help me check, has the renewal been successful?
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@台风论坛 Hi, you still have active Premium, purchased a year ago, from Google Play. That one expires tomorrow.
Besides that, you made a purchase of another Premium via Fastspring. If you want to renew your Premium, please visit your Google Play account and renew there. If you agree and this is possible for you, I would also refund your payment on Fastspring. Please let me know.
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I choose Fastspring to renew, is that okay?
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Because I can't redeem a Google gift card
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S Suty referenced this topic on
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Enlarging, reducing or moving is no longer possible
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@stanowsky Could you please specify an issue a bit more?
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Icch habe Windy Premium aboniert, ich kann nur 3 Favoriten speichern und danach kommt immer die Meldung, ich soll Premium kaufen!
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@Beat-Fischlin Hi, if you meet this issue, you are in the free account and your Premium is not active. Can you please send further info about the purchase at support@windy.com, so we can take a look and help you?
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I tried your recovery method and entered my correct order reference number and it rejected it. Now what? I can't find a customer support number.
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This recovery manual did not work. It said recovery failed and told me to read the instructions again. Please fix this or refund my money. How do I reach a person? I have my receipt, my order number but I can't access my premium account.
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@BONNIE-R Hi, I found your email so I checked the whole situation for you and let you know there.
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I cannot find my email with Premium Subscription information and Windy does not show up in my Google Account Subscriptions.
However, we can see the Premium Subscription on the iPhone and iPad, but not the Android or Chrome browser PC.
How do I get the benefit of my Premium Subscription on our onboard devices?
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@wjgreene Hi, if you see your Premium on your iOS devices, please check user info screen in these apps. Since that account is most likely connected to your Premium.
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I have got a premium but on my iphone it will not show in the app???
Regards
Hansj -
You are a Premium user, so you can get it in your mobile app, the one with the red logo and not the blue one.
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