How to recover your Windy Premium (FastSpring)
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Help me check, has the renewal been successful?
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@台风论坛 Hi, you still have active Premium, purchased a year ago, from Google Play. That one expires tomorrow.
Besides that, you made a purchase of another Premium via Fastspring. If you want to renew your Premium, please visit your Google Play account and renew there. If you agree and this is possible for you, I would also refund your payment on Fastspring. Please let me know.
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I choose Fastspring to renew, is that okay?
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Because I can't redeem a Google gift card
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S Suty referenced this topic on
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Enlarging, reducing or moving is no longer possible
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@stanowsky Could you please specify an issue a bit more?
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Icch habe Windy Premium aboniert, ich kann nur 3 Favoriten speichern und danach kommt immer die Meldung, ich soll Premium kaufen!
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@Beat-Fischlin Hi, if you meet this issue, you are in the free account and your Premium is not active. Can you please send further info about the purchase at support@windy.com, so we can take a look and help you?
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I tried your recovery method and entered my correct order reference number and it rejected it. Now what? I can't find a customer support number.
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This recovery manual did not work. It said recovery failed and told me to read the instructions again. Please fix this or refund my money. How do I reach a person? I have my receipt, my order number but I can't access my premium account.
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@BONNIE-R Hi, I found your email so I checked the whole situation for you and let you know there.
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I cannot find my email with Premium Subscription information and Windy does not show up in my Google Account Subscriptions.
However, we can see the Premium Subscription on the iPhone and iPad, but not the Android or Chrome browser PC.
How do I get the benefit of my Premium Subscription on our onboard devices?
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@wjgreene Hi, if you see your Premium on your iOS devices, please check user info screen in these apps. Since that account is most likely connected to your Premium.
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I have got a premium but on my iphone it will not show in the app???
Regards
Hansj -
You are a Premium user, so you can get it in your mobile app, the one with the red logo and not the blue one.
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B btschumy referenced this topic on
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Have now transferred money to Fastsping for the fourth time three times in 2023 (two of which got the money back again) and made another attempt yesterday and still no Windy Premium and also no code received in mailbox am done with it now.
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@John-Salden Hi, I see that all attempts were not successfully finished, so I contacted Fastspring for further info. I will keep you posted.
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@John-Salden Fastspring informed me that it should be already okay. Please let me know if you need any further assistance.
