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    How to recover your Windy Premium (FastSpring)

    Windy Premium
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    • J
      Johan Dijkstra | Premium
      last edited by

      I have got a premium but on my iphone it will not show in the app???

      Regards
      Hansj

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @Johan Dijkstra
        last edited by idefix37

        @Johan-Dijkstra

        You are a Premium user, so you can get it in your mobile app, the one with the red logo and not the blue one.

        1 Reply Last reply Reply Quote 1
        • btschumyB btschumy referenced this topic on
        • John SaldenJ
          John Salden
          last edited by

          Have now transferred money to Fastsping for the fourth time three times in 2023 (two of which got the money back again) and made another attempt yesterday and still no Windy Premium and also no code received in mailbox am done with it now.

          1 Reply Last reply Reply Quote 1
          • John SaldenJ
            John Salden @Suty
            last edited by

            @Suty https://community.windy.com/post/177034

            SutyS 2 Replies Last reply Reply Quote 0
            • SutyS
              Suty Administrator @John Salden
              last edited by

              @John-Salden Hi, I see that all attempts were not successfully finished, so I contacted Fastspring for further info. I will keep you posted.

              1 Reply Last reply Reply Quote 1
              • SutyS
                Suty Administrator @John Salden
                last edited by

                @John-Salden Fastspring informed me that it should be already okay. Please let me know if you need any further assistance.

                1 Reply Last reply Reply Quote 0
                • kevkellyK
                  kevkelly | Premium
                  last edited by

                  trying to pay for premium but keep receivng unsubscribed...

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @kevkelly
                    last edited by

                    @kevkelly Hi, I see your Premium badge next to your username. Can you please share the screenshot of what you see exactly?

                    1 Reply Last reply Reply Quote 0
                    • peter gutmannP
                      peter gutmann
                      last edited by

                      Hiermit kündige ich das Abonnement zum schnellsten Termin.

                      MfG Peter Gutmann

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @peter gutmann
                        last edited by

                        @peter-gutmann If you want to cancel your subscription, purchase via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here on this link.

                        1 Reply Last reply Reply Quote 0
                        • David ManningD
                          David Manning
                          last edited by

                          I have just purchased Windy Premium on my PC. I then logged in on my phone using the same email and password. I went through the process described. When I clicked on "Restore purchases" I was informed there were no purchases to restore.

                          Currently, I've paid but can't use the service.

                          1 Reply Last reply Reply Quote 0
                          • Villa Acireale Pool ApartmentV
                            Villa Acireale Pool Apartment
                            last edited by Suty

                            I try to enter but "login failed. Invalid email or password". Instead they are correct.
                            WINDY24*****-****-**319 g.arena@cogemat.it

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @Villa Acireale Pool Apartment
                              last edited by

                              @Villa-Acireale-Pool-Apartment I edited your message, since anyone can't use the reference number for their own purposes.
                              However, to pair Premium, follow these steps:

                              1. Go to the desktop and log in with your Windy account
                              2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location)
                              3. Click on 'Restore purchases
                              4. On the next page, insert the subscription Order Reference code that you have in the invoice (format WINDY123456-1234-12345)
                              1 Reply Last reply Reply Quote 0
                              • sandro.vasarriS
                                sandro.vasarri
                                last edited by

                                Ho fatto già dallo scorso anno scorso la sottoscrizione annuale con il mio indirizzo sandro.vasarri@gmail.com ma non ho mai ricevuto alcuna mail da fast spring con il codice WINDY...... Ora mi è arrivata dall'indirizzo
                                Windy
                                la mail che mi comunica il rinnovo automatico, ma anche qui non c'è nessun codice. Che devo fare?

                                '

                                1 Reply Last reply Reply Quote 0
                                • SwobodaS
                                  Swoboda
                                  last edited by

                                  I've just paid premium, but it is not active !!!
                                  There is no way.
                                  I am good at surfing on internet, so please, do not tell me what I have to do like an idiot.
                                  It does not work !!!!
                                  I have paid !!!
                                  18,99 euros!

                                  paiemnt premium windy.JPG

                                  Mode sans premium.JPG

                                  SAM.

                                  idefix37I 1 Reply Last reply Reply Quote 0
                                  • idefix37I
                                    idefix37 Sailor Moderator @Swoboda
                                    last edited by idefix37

                                    @Swoboda
                                    It is really strange because the Premium badge shown here near your user name means your are premium user.
                                    Try to log out and in.

                                    1 Reply Last reply Reply Quote 0
                                    • D
                                      Diane Gendron
                                      last edited by

                                      I made the payment on february 21 with paypal
                                      the transaction was
                                      29K40567GY535300E
                                      hope all is ok with this
                                      Diane

                                      SutyS 1 Reply Last reply Reply Quote 0
                                      • SutyS
                                        Suty Administrator @Diane Gendron
                                        last edited by

                                        @Diane-Gendron Hi, I see that your username has a Premium badge, so it should be okay.

                                        1 Reply Last reply Reply Quote 0
                                        • E
                                          EYSSERIC | Premium
                                          last edited by

                                          Jai acheté cet abonement prémium l'année dernière et n'ai pus m'en servir car incapable de le restaurer . J'essai encore une fois cette année.

                                          idefix37I 1 Reply Last reply Reply Quote 0
                                          • idefix37I
                                            idefix37 Sailor Moderator @EYSSERIC
                                            last edited by idefix37

                                            @EYSSERIC
                                            D’après le badge Premium qui apparaît à côté de votre nom d’utilisateur ici, vous bénéficiez de l’abonnement Premium.
                                            Pourquoi dites-vous que vous ne pouvez pas vous en servir ?

                                            1 Reply Last reply Reply Quote 0
                                            • idefix37I idefix37 referenced this topic on
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