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    How to recover your Windy Premium (FastSpring)

    Windy Premium
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    • SutyS
      Suty Administrator @kevkelly
      last edited by

      @kevkelly Hi, I see your Premium badge next to your username. Can you please share the screenshot of what you see exactly?

      1 Reply Last reply Reply Quote 0
      • peter gutmannP
        peter gutmann
        last edited by

        Hiermit kündige ich das Abonnement zum schnellsten Termin.

        MfG Peter Gutmann

        SutyS 1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @peter gutmann
          last edited by

          @peter-gutmann If you want to cancel your subscription, purchase via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here on this link.

          1 Reply Last reply Reply Quote 0
          • David ManningD
            David Manning
            last edited by

            I have just purchased Windy Premium on my PC. I then logged in on my phone using the same email and password. I went through the process described. When I clicked on "Restore purchases" I was informed there were no purchases to restore.

            Currently, I've paid but can't use the service.

            1 Reply Last reply Reply Quote 0
            • Villa Acireale Pool ApartmentV
              Villa Acireale Pool Apartment
              last edited by Suty

              I try to enter but "login failed. Invalid email or password". Instead they are correct.
              WINDY24*****-****-**319 g.arena@cogemat.it

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Villa Acireale Pool Apartment
                last edited by

                @Villa-Acireale-Pool-Apartment I edited your message, since anyone can't use the reference number for their own purposes.
                However, to pair Premium, follow these steps:

                1. Go to the desktop and log in with your Windy account
                2. Open the subscription offer window (e.g., click on the 1h forecast button in the detail of a specific location)
                3. Click on 'Restore purchases
                4. On the next page, insert the subscription Order Reference code that you have in the invoice (format WINDY123456-1234-12345)
                1 Reply Last reply Reply Quote 0
                • sandro.vasarriS
                  sandro.vasarri
                  last edited by

                  Ho fatto già dallo scorso anno scorso la sottoscrizione annuale con il mio indirizzo sandro.vasarri@gmail.com ma non ho mai ricevuto alcuna mail da fast spring con il codice WINDY...... Ora mi è arrivata dall'indirizzo
                  Windy
                  la mail che mi comunica il rinnovo automatico, ma anche qui non c'è nessun codice. Che devo fare?

                  '

                  1 Reply Last reply Reply Quote 0
                  • SwobodaS
                    Swoboda
                    last edited by

                    I've just paid premium, but it is not active !!!
                    There is no way.
                    I am good at surfing on internet, so please, do not tell me what I have to do like an idiot.
                    It does not work !!!!
                    I have paid !!!
                    18,99 euros!

                    paiemnt premium windy.JPG

                    Mode sans premium.JPG

                    SAM.

                    idefix37I 1 Reply Last reply Reply Quote 0
                    • idefix37I
                      idefix37 Sailor Moderator @Swoboda
                      last edited by idefix37

                      @Swoboda
                      It is really strange because the Premium badge shown here near your user name means your are premium user.
                      Try to log out and in.

                      1 Reply Last reply Reply Quote 0
                      • D
                        Diane Gendron
                        last edited by

                        I made the payment on february 21 with paypal
                        the transaction was
                        29K40567GY535300E
                        hope all is ok with this
                        Diane

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @Diane Gendron
                          last edited by

                          @Diane-Gendron Hi, I see that your username has a Premium badge, so it should be okay.

                          1 Reply Last reply Reply Quote 0
                          • E
                            EYSSERIC | Premium
                            last edited by

                            Jai acheté cet abonement prémium l'année dernière et n'ai pus m'en servir car incapable de le restaurer . J'essai encore une fois cette année.

                            idefix37I 1 Reply Last reply Reply Quote 0
                            • idefix37I
                              idefix37 Sailor Moderator @EYSSERIC
                              last edited by idefix37

                              @EYSSERIC
                              D’après le badge Premium qui apparaît à côté de votre nom d’utilisateur ici, vous bénéficiez de l’abonnement Premium.
                              Pourquoi dites-vous que vous ne pouvez pas vous en servir ?

                              1 Reply Last reply Reply Quote 0
                              • idefix37I idefix37 referenced this topic on
                              • S
                                siaale @Korina | Premium
                                last edited by

                                @Korina said in How to recover your Windy Premium (FastSpring):

                                support@windy.com
                                δεν ανοίγει το '' επαναφορά αγορών ''
                                αναγνωριστικό παραγγελίας : WINDY230904-9341-46672

                                1 Reply Last reply Reply Quote 1
                                • ?
                                  A Former User
                                  last edited by

                                  hi Korina how are you?

                                  could you help me, already try this but not works for me, please help me.

                                  SutyS 1 Reply Last reply Reply Quote 0
                                  • SutyS
                                    Suty Administrator @A Former User
                                    last edited by

                                    @COV_CLIC Hi, can you please provide further details about your issue? I can help you with assigning the Premium, but I need some details about your case.

                                    Александр 25А 1 Reply Last reply Reply Quote 0
                                    • sandro.vasarriS
                                      sandro.vasarri
                                      last edited by

                                      non trovo più il numero di abbonamento, anche se è stato rinnovato automaticamente il 1 marzo 2024. me lo potete rimandare?

                                      SutyS 1 Reply Last reply Reply Quote 0
                                      • SutyS
                                        Suty Administrator @sandro.vasarri
                                        last edited by

                                        @sandro-vasarri Hi, I found your purchase on the end of Fastspring. I already sent the reference number of your to you here in chat.

                                        1 Reply Last reply Reply Quote 0
                                        • Александр 25А
                                          Александр 25 @Suty | Premium
                                          last edited by

                                          @Suty добрый день.
                                          Не получается продлить Windy premium. Нахожусь в России.
                                          Посодействуйте.

                                          1 Reply Last reply Reply Quote 0
                                          • W
                                            W.G. Riegen
                                            last edited by

                                            I'm logged in but I'm still asked to log in to use Windy premium?????

                                            idefix37I 1 Reply Last reply Reply Quote 0
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