How to recover your Windy Premium (FastSpring)

hi Korina how are you?

could you help me, already try this but not works for me, please help me.

Suty

@COV_CLIC Hi, can you please provide further details about your issue? I can help you with assigning the Premium, but I need some details about your case.

sandro.vasarri

non trovo più il numero di abbonamento, anche se è stato rinnovato automaticamente il 1 marzo 2024. me lo potete rimandare?

Suty

@sandro-vasarri Hi, I found your purchase on the end of Fastspring. I already sent the reference number of your to you here in chat.

@Suty добрый день.
Не получается продлить Windy premium. Нахожусь в России.
Посодействуйте.

W.G. Riegen

I'm logged in but I'm still asked to log in to use Windy premium?????

idefix37

@W-G-Riegen

Have you already subscribed to Premium or are you wondering how to do it ?

A3 Anomalies

I have the same problem. I am signed in but the premium features don't work. When trying to sign in again, a window pops up but disappears immediatly. No chance to click on anything nor writing in any of the fields...

ckpower

@Suty Hi,
I wish to renew my subscription. After filling the email here https://windy.onfastspring.com/account .
I got no email. I checked there is nothing in Junk box too.

Please advice. thanks

Suty

@ckpower You made a purchase on Fastspring with email address su****te@haii.or.th, so you need to access your subscription management with this one.

aucoingc

HI —I renewed premium account on April 3rd. 2024.

aucoingc

I renewed premium on April 3, manually. Now it wants ti auto-bill me for the same thing April 8th.

aucoingc

Please help by removing auto billing

Suty

@aucoingc Hi there, I see you have active subscription, purchased on AppStore last week (April 3, 2024). That subscription should be auto-renewed next year, so it is possible that you have another active subscription. Can you share any more info about this planned auto-bill?

ckpower

@Suty the sute@haii.or.th is no longer accessible since i quit.
the current one is hy@ckpower.co.th

Any other payment method? many thanks

Suty

@ckpower Then I would recommend to wait for cancellation and you can made a purchase with your new email address.

I can cancel it with your renewal date, so it is easier for you.

ckpower

@Suty OK, please cancel with the renewal date.
BTW, when is it, I don't remember?

Suty

@ckpower It was on April 4, 2024, so I canceled it with immediate effect.

ckpower

@Suty It is all good now. Thank you so much.

ouihaveaproblem

I had to get a new computer. I am 70 and not a tech savvy person. I have a premium account and am frustrated with your recovery BS instructions. Fix it or return my money.
WINDY231215-3834-83325B