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    How to recover your Windy Premium (FastSpring)

    Windy Premium
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    • SutyS
      Suty Administrator @sandro.vasarri
      last edited by

      @sandro-vasarri Hi, I found your purchase on the end of Fastspring. I already sent the reference number of your to you here in chat.

      1 Reply Last reply Reply Quote 0
      • ?
        A Former User @Suty
        last edited by

        @Suty добрый день.
        Не получается продлить Windy premium. Нахожусь в России.
        Посодействуйте.

        1 Reply Last reply Reply Quote 0
        • W
          W.G. Riegen
          last edited by

          I'm logged in but I'm still asked to log in to use Windy premium?????

          idefix37I 1 Reply Last reply Reply Quote 0
          • idefix37I
            idefix37 Sailor Moderator @W.G. Riegen
            last edited by

            @W-G-Riegen

            Have you already subscribed to Premium or are you wondering how to do it ?

            1 Reply Last reply Reply Quote 0
            • A3 AnomaliesA
              A3 Anomalies | Premium
              last edited by

              I have the same problem. I am signed in but the premium features don't work. When trying to sign in again, a window pops up but disappears immediatly. No chance to click on anything nor writing in any of the fields...

              1 Reply Last reply Reply Quote 0
              • C
                ckpower | Premium
                last edited by

                @Suty Hi,
                I wish to renew my subscription. After filling the email here https://windy.onfastspring.com/account .
                I got no email. I checked there is nothing in Junk box too.

                Please advice. thanks

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @ckpower
                  last edited by

                  @ckpower You made a purchase on Fastspring with email address su****te@haii.or.th, so you need to access your subscription management with this one.

                  C 1 Reply Last reply Reply Quote 0
                  • aucoingcA
                    aucoingc | Premium
                    last edited by

                    HI —I renewed premium account on April 3rd. 2024.

                    George Aucoin

                    1 Reply Last reply Reply Quote 0
                    • aucoingcA
                      aucoingc | Premium
                      last edited by

                      I renewed premium on April 3, manually. Now it wants ti auto-bill me for the same thing April 8th.

                      George Aucoin

                      1 Reply Last reply Reply Quote 0
                      • aucoingcA
                        aucoingc | Premium
                        last edited by

                        Please help by removing auto billing

                        George Aucoin

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @aucoingc
                          last edited by

                          @aucoingc Hi there, I see you have active subscription, purchased on AppStore last week (April 3, 2024). That subscription should be auto-renewed next year, so it is possible that you have another active subscription. Can you share any more info about this planned auto-bill?

                          1 Reply Last reply Reply Quote 0
                          • C
                            ckpower @Suty | Premium
                            last edited by

                            @Suty the sute@haii.or.th is no longer accessible since i quit.
                            the current one is hy
                            @ckpower.co.th

                            Any other payment method? many thanks

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @ckpower
                              last edited by Suty

                              @ckpower Then I would recommend to wait for cancellation and you can made a purchase with your new email address.

                              I can cancel it with your renewal date, so it is easier for you.

                              C 1 Reply Last reply Reply Quote 0
                              • C
                                ckpower @Suty | Premium
                                last edited by

                                @Suty OK, please cancel with the renewal date.
                                BTW, when is it, I don't remember?

                                SutyS 1 Reply Last reply Reply Quote 0
                                • SutyS
                                  Suty Administrator @ckpower
                                  last edited by

                                  @ckpower It was on April 4, 2024, so I canceled it with immediate effect.

                                  C 1 Reply Last reply Reply Quote 0
                                  • C
                                    ckpower @Suty | Premium
                                    last edited by

                                    @Suty It is all good now. Thank you so much.

                                    1 Reply Last reply Reply Quote 1
                                    • O
                                      ouihaveaproblem
                                      last edited by

                                      I had to get a new computer. I am 70 and not a tech savvy person. I have a premium account and am frustrated with your recovery BS instructions. Fix it or return my money.
                                      WINDY231215-3834-83325B

                                      1 Reply Last reply Reply Quote 0
                                      • Bernd HirschfeldB
                                        Bernd Hirschfeld | Premium
                                        last edited by

                                        Sorry, no access

                                        1 Reply Last reply Reply Quote 0
                                        • J
                                          jan.bergendahl | Premium
                                          last edited by

                                          Jag vill gärna betala men det verkar helt omöjligt och väldigt kompliserat.

                                          Jan Bergendahl

                                          1 Reply Last reply Reply Quote 0
                                          • D
                                            dudulois | Premium
                                            last edited by idefix37

                                            Hello, je suis français, je viens de me réabonner avec succès, voir pièce jointe

                                            LOIS LE DU, we've successfully renewed your Windy Premium subscription.png

                                            et je me suis rendu compte qu’apparemment je paye 2 fois l’abonnement. J’ai supprimé un compte. Est-ce que vous pouvez me confirmer qu’il me reste un compte actif avec mon nouveau moyen de paiement svp. Merci d’avavance. Loïs Le Du

                                            idefix37I 1 Reply Last reply Reply Quote 0
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