How to recover your Windy Premium (FastSpring)

ckpower

@Suty Hi,
I wish to renew my subscription. After filling the email here https://windy.onfastspring.com/account .
I got no email. I checked there is nothing in Junk box too.

Please advice. thanks

Suty

@ckpower You made a purchase on Fastspring with email address su****te@haii.or.th, so you need to access your subscription management with this one.

aucoingc

HI —I renewed premium account on April 3rd. 2024.

aucoingc

I renewed premium on April 3, manually. Now it wants ti auto-bill me for the same thing April 8th.

aucoingc

Please help by removing auto billing

Suty

@aucoingc Hi there, I see you have active subscription, purchased on AppStore last week (April 3, 2024). That subscription should be auto-renewed next year, so it is possible that you have another active subscription. Can you share any more info about this planned auto-bill?

ckpower

@Suty the sute@haii.or.th is no longer accessible since i quit.
the current one is hy@ckpower.co.th

Any other payment method? many thanks

Suty

@ckpower Then I would recommend to wait for cancellation and you can made a purchase with your new email address.

I can cancel it with your renewal date, so it is easier for you.

ckpower

@Suty OK, please cancel with the renewal date.
BTW, when is it, I don't remember?

Suty

@ckpower It was on April 4, 2024, so I canceled it with immediate effect.

ckpower

@Suty It is all good now. Thank you so much.

ouihaveaproblem

I had to get a new computer. I am 70 and not a tech savvy person. I have a premium account and am frustrated with your recovery BS instructions. Fix it or return my money.
WINDY231215-3834-83325B

Bernd Hirschfeld

Sorry, no access

jan.bergendahl

Jag vill gärna betala men det verkar helt omöjligt och väldigt kompliserat.

dudulois

Hello, je suis français, je viens de me réabonner avec succès, voir pièce jointe

LOIS LE DU, we've successfully renewed your Windy Premium subscription.png

et je me suis rendu compte qu’apparemment je paye 2 fois l’abonnement. J’ai supprimé un compte. Est-ce que vous pouvez me confirmer qu’il me reste un compte actif avec mon nouveau moyen de paiement svp. Merci d’avavance. Loïs Le Du

mncraftmod

@Korina

How can I update the email associated with my account? I utilize the Windy app on my Android device, and it's linked to my Gmail. Is it possible to modify this in my recent purchase made today?

idefix37

@dudulois
Bonjour, apparemment votre compte est actif et vous êtes abonné Premium comme le montre le badge à côté de votre nom d’utilisateur.
Vous devez donc bénéficier de tous les avantages premium. Est-ce bien le cas ?

Lepazh

Я живу в России, по этому не могу оплатить, у вас есть вариант оплаты для русских?

Suty

@Lepazh Unfortunately, all services, we use, are blocking payments from Russia.

arthuryuy

When I was making payment, it showed "Sorry, your order cannot be accepted at the moment. We attach great importance to your order and are willing to assist you in completing it. Please contact us for help." What is the reason for this? How can I complete the payment?