How to recover your Windy Premium (FastSpring)

[aucoingc]

I renewed premium on April 3, manually. Now it wants ti auto-bill me for the same thing April 8th.

[aucoingc]

Please help by removing auto billing

[Suty]

@aucoingc Hi there, I see you have active subscription, purchased on AppStore last week (April 3, 2024). That subscription should be auto-renewed next year, so it is possible that you have another active subscription. Can you share any more info about this planned auto-bill?

[ckpower]

@Suty the sute@haii.or.th is no longer accessible since i quit.
the current one is hy@ckpower.co.th

Any other payment method? many thanks

[Suty]

@ckpower Then I would recommend to wait for cancellation and you can made a purchase with your new email address.

I can cancel it with your renewal date, so it is easier for you.

[ckpower]

@Suty OK, please cancel with the renewal date.
BTW, when is it, I don't remember?

[Suty]

@ckpower It was on April 4, 2024, so I canceled it with immediate effect.

[ckpower]

@Suty It is all good now. Thank you so much.

[ouihaveaproblem]

I had to get a new computer. I am 70 and not a tech savvy person. I have a premium account and am frustrated with your recovery BS instructions. Fix it or return my money.
WINDY231215-3834-83325B

[Bernd Hirschfeld]

Sorry, no access

[jan.bergendahl]

Jag vill gärna betala men det verkar helt omöjligt och väldigt kompliserat.

[dudulois]

Hello, je suis français, je viens de me réabonner avec succès, voir pièce jointe

et je me suis rendu compte qu’apparemment je paye 2 fois l’abonnement. J’ai supprimé un compte. Est-ce que vous pouvez me confirmer qu’il me reste un compte actif avec mon nouveau moyen de paiement svp. Merci d’avavance. Loïs Le Du

[mncraftmod]

@Korina said in How to recover your Windy Premium (FastSpring):

Below is a simple manual on how to restore your Windy Premium subscription purchased on a desktop or in a mobile browser.

Please follow these steps:

1. Go to the desktop/mobile browser and log in with your Windy account

2. Open the subscription offer window (e.g. click on the 1h forecast button in the detail of a certain location)

3. Click on 'Restore purchases'

3. On the next page, insert the subscription Order Reference code, which you will find in your mailbox. The format is WINDYxxxxxx-xxxx-xxxxx.

If this results in an error, contact us at support@windy.com, and please prepare your Order Reference ID, which is stated in the order confirmation email, or your email associated with the purchase.

How to know your Windy Premium is active?

If you successfully linked your account with Premium, you will see the "Premium" badge on your profile.

How can I update the email associated with my account? I utilize the Windy app on my Android device, and it's linked to my Gmail. Is it possible to modify this in my recent purchase made today?

[idefix37]

@dudulois
Bonjour, apparemment votre compte est actif et vous êtes abonné Premium comme le montre le badge à côté de votre nom d’utilisateur.
Vous devez donc bénéficier de tous les avantages premium. Est-ce bien le cas ?

[Lepazh]

Я живу в России, по этому не могу оплатить, у вас есть вариант оплаты для русских?

[Suty]

@Lepazh Unfortunately, all services, we use, are blocking payments from Russia.

[arthuryuy]

When I was making payment, it showed "Sorry, your order cannot be accepted at the moment. We attach great importance to your order and are willing to assist you in completing it. Please contact us for help." What is the reason for this? How can I complete the payment?

[arthuryuy]

This post is deleted!

[Suty]

@arthuryuy Hi, I see that you have successfully purchased your Premium, do you still need any help?

[GoranH]

Hello, I have a problem with premium Windy. I bought the premium for the mobile version and by mistake I bought the premium for the desktop again and now it says on the desktop that I already have the paid version. How can I cancel the last payment and merge everything into the same account? Thank you