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    How to recover your Windy Premium (FastSpring)

    Windy Premium
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    • J
      jan.bergendahl | Premium
      last edited by

      Jag vill gärna betala men det verkar helt omöjligt och väldigt kompliserat.

      Jan Bergendahl

      1 Reply Last reply Reply Quote 0
      • D
        dudulois | Premium
        last edited by idefix37

        Hello, je suis français, je viens de me réabonner avec succès, voir pièce jointe

        LOIS LE DU, we've successfully renewed your Windy Premium subscription.png

        et je me suis rendu compte qu’apparemment je paye 2 fois l’abonnement. J’ai supprimé un compte. Est-ce que vous pouvez me confirmer qu’il me reste un compte actif avec mon nouveau moyen de paiement svp. Merci d’avavance. Loïs Le Du

        idefix37I 1 Reply Last reply Reply Quote 0
        • M
          mncraftmod @Korina
          last edited by idefix37

          @Korina

          How can I update the email associated with my account? I utilize the Windy app on my Android device, and it's linked to my Gmail. Is it possible to modify this in my recent purchase made today?

          1 Reply Last reply Reply Quote 0
          • idefix37I
            idefix37 Sailor Moderator @dudulois
            last edited by idefix37

            @dudulois
            Bonjour, apparemment votre compte est actif et vous êtes abonné Premium comme le montre le badge à côté de votre nom d’utilisateur.
            Vous devez donc bénéficier de tous les avantages premium. Est-ce bien le cas ?

            1 Reply Last reply Reply Quote 0
            • LepazhL
              Lepazh | Premium
              last edited by

              Я живу в России, по этому не могу оплатить, у вас есть вариант оплаты для русских?

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Lepazh
                last edited by

                @Lepazh Unfortunately, all services, we use, are blocking payments from Russia.

                1 Reply Last reply Reply Quote 0
                • arthuryuyA
                  arthuryuy | Premium
                  last edited by

                  When I was making payment, it showed "Sorry, your order cannot be accepted at the moment. We attach great importance to your order and are willing to assist you in completing it. Please contact us for help." What is the reason for this? How can I complete the payment?

                  arthuryuyA SutyS 2 Replies Last reply Reply Quote 0
                  • arthuryuyA
                    arthuryuy @arthuryuy | Premium
                    last edited by

                    This post is deleted!
                    1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @arthuryuy
                      last edited by

                      @arthuryuy Hi, I see that you have successfully purchased your Premium, do you still need any help?

                      1 Reply Last reply Reply Quote 0
                      • GoranHG
                        GoranH | Premium
                        last edited by

                        Hello, I have a problem with premium Windy. I bought the premium for the mobile version and by mistake I bought the premium for the desktop again and now it says on the desktop that I already have the paid version. How can I cancel the last payment and merge everything into the same account? Thank you

                        ab14065a-937a-466c-a5eb-0b3444b00976-Snimka zaslona 2024-05-31 172743.jpg

                        1 Reply Last reply Reply Quote 0
                        • A
                          Alon Badt | Premium
                          last edited by

                          I want to renew, my payment failed (which i don't know why) and I can't get it to work

                          SutyS 1 Reply Last reply Reply Quote 0
                          • SutyS
                            Suty Administrator @Alon Badt
                            last edited by

                            @Alon-Badt Please contact us with this matter at support@windy.com

                            1 Reply Last reply Reply Quote 0
                            • G
                              gluschitsch | Premium
                              last edited by

                              Guten Tag! kann man Windy alternierend am Mobilgerät oder HomePC nutzen?
                              Funktioniert derzeit nur am HomePC!

                              Danke!

                              Walter Gluschitsch

                              1 Reply Last reply Reply Quote 0
                              • D
                                dulcimax | Premium
                                last edited by

                                Ich vermisse die Spracheinstellung in Windy Auch in der Jahresverlängerung!

                                1 Reply Last reply Reply Quote 0
                                • Jan Skružný Modrá Hvězda PrahaJ
                                  Jan Skružný Modrá Hvězda Praha
                                  last edited by

                                  hi, I paid for a premium account in the app through Google play and I still don't have a premium account active in the app, so I can't use the features.

                                  SutyS 1 Reply Last reply Reply Quote 0
                                  • K
                                    kenspours
                                    last edited by

                                    I cannot access Premium because you have connected my account to the wrong email address - it should be k.spours@ucl.ac.uk and not ken.spours@googlemail.com.

                                    Thanks

                                    Ken

                                    SutyS 1 Reply Last reply Reply Quote 0
                                    • SutyS
                                      Suty Administrator @Jan Skružný Modrá Hvězda Praha
                                      last edited by

                                      @Jan-Skružný-Modrá-Hvězda-Praha Did you check this article?

                                      1 Reply Last reply Reply Quote 0
                                      • SutyS
                                        Suty Administrator @kenspours
                                        last edited by

                                        @kenspours Hi there, you always can change your email in your account. However, if you have troubles with accessing your Premium assigned to ken.spours@googlemail.com, then please let me know.

                                        1 Reply Last reply Reply Quote 0
                                        • A
                                          AWFREO | Premium
                                          last edited by

                                          Can you please advise how to display isobars on the Windy wind map...

                                          thank you

                                          AW

                                          SutyS 1 Reply Last reply Reply Quote 0
                                          • SutyS
                                            Suty Administrator @AWFREO
                                            last edited by

                                            @AWFREO You should be able to turn them on in the menu of the app. It depends on the device you use.

                                            1 Reply Last reply Reply Quote 0
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