How to recover your Windy Premium (FastSpring)
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@Martin-Volný Dobrý den, mohl byste to zkusit ještě jednou ten odkaz? Měli jsme včera nějaké technické problémy s Fastspringem, které by už měly být v pořádku.
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You said my premium subscription was expiring. Your website would not accept any account management input nor nor payment methods. Now you say my premium subscription has expired. Oh well I guess i will find an alternative service. one day you might get it figured out.
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@Peter-Douglas Hi, we offer direct link to subscription management under Fastspring.com, which we use for this service, when we inform users that their subscription is expiring. Did you try to access it?
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I wish to renew my subscription. After filling the email here https://windy.onfastspring.com/account .
I got no email.
I checked there is nothing in Junk box too.Please advice. thanks
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@Nesis Hi, you made a purchase with ma******zia.mazza@gmail.com, so you has to use this email there.
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@Suty said in How to recover your Windy Premium (FastSpring):
ma******zia.mazza@gmail.com
ma******zia.mazza@gmail.com is no longer accessible
I just changed my email from my profile, but https://windy.onfastspring.com/account still does not send the email
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@Nesis Hi, It is necessary to change this on the end of Fastspring, and I can contact them directly for this change. However, I think that second option can be quicker, if you would agree. I would cancel your subscription today, since it will automatically end in two days and you can purchase a new subscription with a new email address. Is it okay for you or should I contact Fastspring for the change?
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@Suty Hi, the second option is fine, you can cancel my subcription.
Thank you for your assistance, Suty
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@Nesis Okay, I already canceled the subscription, so you can purchase a new one.
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Good Morning refer your proposel to renew my subscription I am not interested to renew it, so you can cancel every thing on your side
