How to recover your Windy Premium (FastSpring)
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@AmaroQuinta Hi, I am not sure if I understand the translation, do you want to cancel the subscription?
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@Korina said in How to recover your Windy Premium (FastSpring):
Open the subscription offer window
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Salve il mio account premium e’ attivo ma non ho mai potuto usufruire del servizio! Adesso il contratto si rinnoverà ma
Desidero essere contattato grazie alla mia mail -
@Korina said in How to recover your Windy Premium (FastSpring):
Below is a simple manual on how to restore your Windy Premium subscription purchased on a desktop or in a mobile browser.
Please follow these steps:
1. Go to the desktop/mobile browser and log in with your Windy account
2. Open the subscription offer window (e.g. click on the 1h forecast button in the detail of a certain location)
3. Click on 'Restore purchases'
3. On the next page, insert the subscription Order Reference code, which you will find in your mailbox. The format is WINDYxxxxxx-xxxx-xxxxx.
If this results in an error, contact us at support@windy.com, and please prepare your Order Reference ID, which is stated in the order confirmation email, or your email associated with the purchase.
How to know your Windy Premium is active?
If you successfully linked your account with Premium, you will see the "Premium" badge on your profile.
@Korina said in How to recover your Windy Premium (FastSpring):
Below is a simple manual on how to restore your Windy Premium subscription purchased on a desktop or in a mobile browser.
Please follow these steps:
1. Go to the desktop/mobile browser and log in with your Windy account
2. Open the subscription offer window (e.g. click on the 1h forecast button in the detail of a certain location)
3. Click on 'Restore purchases'
3. On the next page, insert the subscription Order Reference code, which you will find in your mailbox. The format is WINDYxxxxxx-xxxx-xxxxx.
If this results in an error, contact us at support@windy.com, and please prepare your Order Reference ID, which is stated in the order confirmation email, or your email associated with the purchase.
How to know your Windy Premium is active?
If you successfully linked your account with Premium, you will see the "Premium" badge on your profile.
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@Andybowcity
This does not work. You have to be able to log in to your account. When I log in it says it can't connect and to try later. So what do I do now. -
Dear Sir/Madame,
I’m having trouble renewing my subscription. I try to change my cc number and always receive a message that the method was not accepted. I had already contacted my bank and they told that’s all’s ok, but the problem is still there. Could somebody help wto solve the problem?
Thanks in advance,
Alberto Najar. -
Can't add another credit card top my account. The old one has exprired, now I can't renew my subcsribtion. FastSpring is not woprking well, unfortunately
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I just was advised you will update my premium ac w windy. I days notice. ??
I have never been able to use or access premium so you can cancel by premium re subscription.
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@margra Hi, could you please provide more info about the issue you have? How exactly can I help you?
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@Suty It seems you have charged me for 2023 and 2024 when I was unable to access it, probably not even aware I didnt have it. .
You really need to do something about your system, I don't think Fastspring (whatever that is) is working for you or your customers. I have cancelled further subscriptions but it looks like Ive paid for 25, which I will keep for now since I spent so much time to get it up. But that will be the last. Shame because it's a good product. -
Please cancel my Windy subscription
John Eakins -
画面の下にある日にちと曜日。
左から2日間は表示されますが、残りはすべて日にちのみの表示なります。１日のマウスの位置での時間表示も正しくありません。以前、プレミアムが消えたときになかなか復元されなかったのでログアウトするのに不安があります。
どうにかそちらで修正してもらえないでしょうか。 -
@Aka_OCEANUS Hi, can you share any screenshots of that issue you mentioned with the mouse movement? We adjusted the new timeline to hide days and show only a date with a display getting more narrow.
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Hello I have windy premium but the localisation is wrong on my computor ??
Why ? -
@Teis5199 HI, if you talk about your localization on the map, then it is possible that your laptop uses IP address to locate you, which is not that accurate as GPS. But GPS is usually not available in the laptop devices.
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Hola , pague el plan premiun y no me
Lo registro , hay algún lugar para escribir ?? -
@Martin_perro
You paid for Premium, but then did you “Restore purchases” ? i.e. more clearly, did you activate your subscription
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@idefix37 no me aparece esa cuadro , no me deja continuar ,, necesito chatear con algún agente
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hola,gracias ,, cuando porngo restaura, no me manda a ningun lugar,, bno me abre el cuadro donde cargar mi num,erto de transaccion..
si alguine de windy lo hiciera por mi,, en mi sistema,, no me permite,, algo hice mal seguramente,,
el mail de compora es el mismo que el usuario..
