How to recover your Windy Premium (FastSpring)

Suty

@grifon69 Which service did you use for the purchase? Fastspring (on desktop), Google Play or AppStore (mobile devices)?

A Former User

I signed up for premium on desktop browser. I can't "restore purchase" on my mobile device. I get an error message stating "we didn't find purchases..." I have the same Google account on both devices.

Suty

@SteveLoebs We use different services for subscription management on the phone and desktop. So if you purchase a subscription on one device, the same device must be used to assign the Premium to an account.

Then, when this process is done, you can use the Premium plan on all devices since it is already connected to your account.

Serg Papshev

@Ondřej-Šutera вообще не могу разобраться как работает

Serg Papshev

![@Sovereign-Roger said in How to recover your Windy Premium (FastSpring):

@idefix37 how do I fix the account email. I use the windy app on my android and it is connected to my Gmail account. Can I change this in my purchase? It was done today.
Cheers Roger.](image url)

Suty

@Serg-Papshev What exactly you don't understand? I see your account is already a Premium one, so you should have access to Premium services on the device you are using to send these messages here.

Serg Papshev

@Ondřej-Šutera апстори мобильный

Suty

@Serg-Papshev If you have Windy.com with the red icon in your mobile device, you should be able to login with the same email and password without a necessity to do anything else.

Garlantezec

@Ondřej-Šutera
Bonjour,
j'ai souscris à Windy Premium (Icone Rouge) sur mon téléphone jusqu'au 30/11/2023.
Comment faire pour l'avoir sur mon Ordinateur ?
Qu'est ce que Windy icone bleu ?
Merci.

idefix37

@Garlantezec

Bonjour, l’application mobile avec un logo bleu n’a strictement rien à voir avec le site et l’application Windy qui présentent un logo rouge. Ils n’ont que le nom en commun.
Puisque vous avez souscrit à Premium et que vous en bénéficiez sur note telephone, il vous suffit de vous connecter sur votre ordinateur avec les mêmes identifiants, e-mail et mot de passe.

Debbie Bebington

Hi I've searched everywhere for a download link for my pc. the only way to access the app is by google search

Could you please send me a download link

Regards Debbie

idefix37

@Debbie-Bebington

Hi,
Why do you need a download link for your PC? You just need to connect windy.com. And then log in with the same account credentials.

Suty

@Debbie-Bebington Hi, as @idefix37 said, we don't offer any desktop app, that can be installed on your computer. We provide a web app, that can be accessed in a browser, or mobile app on Android and iOS devices.

Wiesław Górecki

I can't enter the Windy code on Iphone 13 because it doesn't show the right window. Apple inform that it wasn't bougt via Apple Store.

Korina

@Wiesław-Górecki You are already Premium. Do you need additional help?

Allen Wright 2

The manual was very helpful. However, one thing should be made clearer. I signed up using the browser on a mobile phone, not the app store. Eventually I realized that I needed to follow the “desktop” instructions.

talasa

I've already paid for it And logged in with an account number and password on the phone How can I get it

talasa

I need your help

talasa

Open the restore purchase and then enter The order number is activated

Korina

@talasa Hello, your account is already Premium. Is there something else you need help with?