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    How to recover your Windy Premium (FastSpring)

    Windy Premium
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    • 剑胆琴心剑
      剑胆琴心 | Premium
      last edited by

      Hello, the membership time I bought last year has expired, I wanted to continue to buy members, but I found that your payment method has changed this year. You should know that many people in China do not have the habit of using credit cards. The payment methods are Alipay or wechat, and then savings cards. Very few people use credit cards to pay! Don't your distributors or agents do marketing research? Last year, Alipay was still available in China. Why did it cancel this year? Looking forward to your reply!

      1 Reply Last reply Reply Quote 0
      • 剑胆琴心剑
        剑胆琴心 | Premium
        last edited by

        Hello, the membership time I bought last year has expired, I wanted to continue to buy members, but I found that your payment method has changed this year. You should know that many people in China do not have the habit of using credit cards. The payment methods are Alipay or wechat, and then savings cards. Very few people use credit cards to pay! Don't your distributors or agents do marketing research? Last year, Alipay was still available in China. Why did it cancel this year? Looking forward to your reply!a62ec355-d45d-4980-b739-29803c3f6e02-image.png

        1 Reply Last reply Reply Quote 0
        • 俞
          俞剑飞 | Premium
          last edited by

          网页现在为什么经常打不开,时好时坏

          1 Reply Last reply Reply Quote 0
          • A
            avanthay | Premium
            last edited by

            Bonjour,
            Le navigateur Windy à changé et il y a des erreur de mois, et le curseur que l'on déplace est juste dessus les heures et on ne peu plus les voir.

            idefix37I 1 Reply Last reply Reply Quote 0
            • idefix37I
              idefix37 Sailor Moderator @avanthay
              last edited by

              @avanthay
              Bonjour,
              Pouvez-vous préciser sur quel appareil vous avez ce problème.
              Et si vous pouviez ajouter une capture d’écran cela pourrait aider à comprendre ce que vous vous dire.

              1 Reply Last reply Reply Quote 0
              • Marcin KucharskiM
                Marcin Kucharski @Lorenz Stoessel | Premium
                last edited by

                @Lorenz-Stoessel

                1 Reply Last reply Reply Quote 0
                • D
                  dudulois | Premium
                  last edited by

                  bonjour,
                  je viens de voir que mon abonnement doit être renouvelé. Il me semble que par erreur, j'ai deux abonnements, comme vous pouvez voir sur la photo jointe. Pouvez vous me confirmer svp? je souhaite renouveler un seul abonnement Premium. Pouvez vous m'aider ? IMG_5751.jpg strikethrough textcapture abonnement double windy.jpg

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @dudulois
                    last edited by

                    @dudulois Hello there, I see that one of those is already cancelled. Is that okay for you? Do you need any assistance with the active one?

                    D 1 Reply Last reply Reply Quote 0
                    • D
                      dudulois @Suty | Premium
                      last edited by

                      @Suty bonjour, merci pour ta réponse. Peux tu me dire lequel a été annulé (avril ou mai ?) car je n'arrive toujours pas à me connecter correctement. Il me demande de passer en premium. Apparemment, j'ai un abonnement qui se termine en mai. Comment dois je faire stp?

                      D 1 Reply Last reply Reply Quote 0
                      • D
                        dudulois @dudulois | Premium
                        last edited by

                        @dudulois et je veux bien de l'aide pour celui qui est en cours stp. Je ne sais pas comment me connecter car il me demande de passer en premium. Merci pour ton aide.

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @dudulois
                          last edited by

                          @dudulois I will send further details to you in the private chat message.

                          1 Reply Last reply Reply Quote 0
                          • S
                            sharpnes
                            last edited by

                            I have paid

                            1 Reply Last reply Reply Quote 0
                            • blue skies 68B
                              blue skies 68 | Premium
                              last edited by

                              How can I get a 30 day extended outlook forecast.

                              idefix37I 1 Reply Last reply Reply Quote 0
                              • idefix37I
                                idefix37 Sailor Moderator @blue skies 68
                                last edited by

                                @blue-skies-68
                                This is not possible. The two models providing 15-day forecasts, ECMWF and GFS, do not offer longer timescales at the local level.

                                1 Reply Last reply Reply Quote 1
                                • MYTWIGM
                                  MYTWIG | Premium
                                  last edited by

                                  1 had renewed my my yearly subscription but couldn't open "view invoice here" in your sent e-mail
                                  amount is 18.99$
                                  can you send me again the invoice?
                                  captain.mytwig@gmail.com
                                  Captain Joseph Ghorayeb
                                  Thank You

                                  1 Reply Last reply Reply Quote 0
                                  • Grzegorz Janiszewski 2G
                                    Grzegorz Janiszewski 2 @pjgreene0
                                    last edited by

                                    @pjgreene0 witam spotkałem się z takim samym problemem.Od kilku dni staram się z nimi kontaktować ale myślę że wiadomości domnie są automatycznie wysyłane.

                                    SutyS 1 Reply Last reply Reply Quote 0
                                    • SutyS
                                      Suty Administrator @Grzegorz Janiszewski 2
                                      last edited by

                                      @Grzegorz-Janiszewski-2 I checked the email conversation with you and your payment was already refunded according to your last request.

                                      1 Reply Last reply Reply Quote 0
                                      • Roberto 7be74e8f-3313-4909-b4ea-493aae1f13f1R
                                        Roberto 7be74e8f-3313-4909-b4ea-493aae1f13f1 | Premium
                                        last edited by

                                        I need to change my credit card expiration but I can't find the page dedicated to the subscription, it's not under account

                                        SutyS 1 Reply Last reply Reply Quote 0
                                        • SutyS
                                          Suty Administrator @Roberto 7be74e8f-3313-4909-b4ea-493aae1f13f1
                                          last edited by

                                          @Roberto-7be74e8f-3313-4909-b4ea-493aae1f13f1 You need to handle that here, since you purchased our Premium via Fastspring.

                                          1 Reply Last reply Reply Quote 0
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