How to recover your Windy Premium (FastSpring)
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bonjour,
je viens de voir que mon abonnement doit être renouvelé. Il me semble que par erreur, j'ai deux abonnements, comme vous pouvez voir sur la photo jointe. Pouvez vous me confirmer svp? je souhaite renouveler un seul abonnement Premium. Pouvez vous m'aider ?
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@dudulois Hello there, I see that one of those is already cancelled. Is that okay for you? Do you need any assistance with the active one?
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@Suty bonjour, merci pour ta réponse. Peux tu me dire lequel a été annulé (avril ou mai ?) car je n'arrive toujours pas à me connecter correctement. Il me demande de passer en premium. Apparemment, j'ai un abonnement qui se termine en mai. Comment dois je faire stp?
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@dudulois et je veux bien de l'aide pour celui qui est en cours stp. Je ne sais pas comment me connecter car il me demande de passer en premium. Merci pour ton aide.
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@dudulois I will send further details to you in the private chat message.
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I have paid
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How can I get a 30 day extended outlook forecast.
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@blue-skies-68
This is not possible. The two models providing 15-day forecasts, ECMWF and GFS, do not offer longer timescales at the local level. -
1 had renewed my my yearly subscription but couldn't open "view invoice here" in your sent e-mail
amount is 18.99$
can you send me again the invoice?
captain.mytwig@gmail.com
Captain Joseph Ghorayeb
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@pjgreene0 witam spotkałem się z takim samym problemem.Od kilku dni staram się z nimi kontaktować ale myślę że wiadomości domnie są automatycznie wysyłane.
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@Grzegorz-Janiszewski-2 I checked the email conversation with you and your payment was already refunded according to your last request.
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I need to change my credit card expiration but I can't find the page dedicated to the subscription, it's not under account
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@Roberto-7be74e8f-3313-4909-b4ea-493aae1f13f1 You need to handle that here, since you purchased our Premium via Fastspring.
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We didn't find any purchases to restore. All purchases are linked to your Apple account. Make sure you are trying to restore your purchases on a device with the same Apple account you purchased your subscription with
That what I find in restore page. It is next purchase and I think if to pay next one.
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@Kaspars-Alsbergs I am sorry, but I am not sure if I understand. Have you already purchased the Premium?
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@Suty Hi!
Then why do you remember me about anusl subscription?
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Your Windy Premium subscription renewal is dueHello Kaspars Alsbergs,
Your Windy Premium subscription is scheduled to be automatically renewed on 8/13/25.
The charge for the next billing period is €18.99 and will be charged to the payment method on file. To ensure successful renewal, please make sure your payment method is up-to-date and valid. -
@Suty Restore purchases
We didn't find any purchases to restore. All purchases are linked to your Apple account. Make sure you are trying to restore your purchases on a device with the same Apple account you purchased your subscription with.Restore purchases
Hi!
That is what i get...
I cant enter code. -
@Kaspars-Alsbergs Okay, so you probably had active subscription from Fastspring, which will be renewed and you are informed about this in email.
Can you please share the email address, where you received the email info about the renewal? Also, if you have purchase via Fastspring, and you want to assign the Premium with restore purchases button, you need to handle it on the desktop in the browser, not the mobile app on your iOS device.
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Hello,
I'm trying to renew my subscription but it keeps rejecting all my payment cards that work for other purchases. It did not renew automaticly as it should Do you have any advice? Matea
