How to recover your Windy Premium (FastSpring)
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I need to change my credit card expiration but I can't find the page dedicated to the subscription, it's not under account
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@Roberto-7be74e8f-3313-4909-b4ea-493aae1f13f1 You need to handle that here, since you purchased our Premium via Fastspring.
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We didn't find any purchases to restore. All purchases are linked to your Apple account. Make sure you are trying to restore your purchases on a device with the same Apple account you purchased your subscription with
That what I find in restore page. It is next purchase and I think if to pay next one.
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@Kaspars-Alsbergs I am sorry, but I am not sure if I understand. Have you already purchased the Premium?
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@Suty Hi!
Then why do you remember me about anusl subscription?
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Your Windy Premium subscription renewal is dueHello Kaspars Alsbergs,
Your Windy Premium subscription is scheduled to be automatically renewed on 8/13/25.
The charge for the next billing period is €18.99 and will be charged to the payment method on file. To ensure successful renewal, please make sure your payment method is up-to-date and valid. -
@Suty Restore purchases
We didn't find any purchases to restore. All purchases are linked to your Apple account. Make sure you are trying to restore your purchases on a device with the same Apple account you purchased your subscription with.Restore purchases
Hi!
That is what i get...
I cant enter code. -
@Kaspars-Alsbergs Okay, so you probably had active subscription from Fastspring, which will be renewed and you are informed about this in email.
Can you please share the email address, where you received the email info about the renewal? Also, if you have purchase via Fastspring, and you want to assign the Premium with restore purchases button, you need to handle it on the desktop in the browser, not the mobile app on your iOS device.
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Hello,
I'm trying to renew my subscription but it keeps rejecting all my payment cards that work for other purchases. It did not renew automaticly as it should Do you have any advice? Matea -
j ai acheter un nouvel ordinateur et je ne peut avoir acces a mon abonnement premium c est la raison pour laquelle j ai canceler mon renouvellement anuel!!!! si vous avez une solution a mon probleme je serais ravis de me reaboner1 j ai essayer avec mon no d abonnement et ca ne fonctionne pas
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@g-vachon-inc
Pour l’instant vous êtes toujours abonné puisque le badge Premium apparaît à côté de votre nom d’utilisateur.
En fait pour accéder à Premium sur votre nouvel ordinateur il suffisait de vous connecter en utilisant le même e-mail et mot de passe que sur votre ordinateur précédent. Avez-vous essayé ? -
Due to your using Google Play store to validate my subscription, I have cancelled my premium subscription.
Find a more creative way than using Google…… -
Hey @kressinpr
There is an alternative. When using a browser version of Windy, the payment is handled by Paddle. In any browser, go to https://www.windy.com/subscription
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回復できなく困っています。プレミアムの回復が出来ないので自動更新を希望しません。
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Bonjour,
J'ai besoin de facture au nom de ma société sans TVA (VAT) car j'ai un numéro Intracommunautaire
TV A Intracommunautaire : FR54887656908
Je suis un professionnel donc normalement vous ne me facturer pas la TVA...
Dans l'attente de votre retour, merci
Bonne journée
Cordialement
Brian Poussardin
AIR ALPES ADVENTURE -
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To Windy,
I have one problem trying to get this lined out has not been working. On My Cell Phone it will not show that I have PAID FOR PREMIUM WINDY. Every time I open the Windy App. it keeps asking Me if I want to upgrade to Premium. I've tried many things nothing works. Please tell Me how to resolve this asap.
Respectfully,
Ms. Kathryn -
I can't log in to my account when your website doesn't even have a login option displayed.! No message or indication that you are having problems with your site....just locking my screen with no weather changes and totally no ability to login to my account! I've sent 2 msg's to the info email address with no response!!
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If your Windy Premium isn’t restoring, make sure you’re logging in with the same Windy account you used during purchase.
Also double-check that you’re entering the exact Order Reference code from FastSpring (format: WINDYxxxxxx-xxxx-xxxxx).
If the code still fails, contact Windy support — they can manually verify the order and link it to your account. -
How can I transfer my premium rights to another computer or to more than one?
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@yuvalyas
Just log in with the same credentials, email and password. -
Dear Support Team,
I use the Android app and Alipay. The payment was successful, but my account has not been activated.
I am not sure if I entered the correct email address at the time of purchase, because I did not receive any emails regarding the transaction.
In the Alipay payment interface, I cannot find the subscription Transaction code you mentioned.
Could you please resend the subscription Transaction code to my email address 121507768@qq.com so that I can activate my account?
My account details are:
Email: 121507768@qq.com
Username: 121507768
Thank you for your assistance.
