How to recover your Windy Premium (FastSpring)

Serg Papshev

![@Sovereign-Roger said in How to recover your Windy Premium (FastSpring):

@idefix37 how do I fix the account email. I use the windy app on my android and it is connected to my Gmail account. Can I change this in my purchase? It was done today.
Cheers Roger.](image url)

Suty

@Serg-Papshev What exactly you don't understand? I see your account is already a Premium one, so you should have access to Premium services on the device you are using to send these messages here.

Serg Papshev

@Ondřej-Šutera апстори мобильный

Suty

@Serg-Papshev If you have Windy.com with the red icon in your mobile device, you should be able to login with the same email and password without a necessity to do anything else.

Garlantezec

@Ondřej-Šutera
Bonjour,
j'ai souscris à Windy Premium (Icone Rouge) sur mon téléphone jusqu'au 30/11/2023.
Comment faire pour l'avoir sur mon Ordinateur ?
Qu'est ce que Windy icone bleu ?
Merci.

idefix37

@Garlantezec

Bonjour, l’application mobile avec un logo bleu n’a strictement rien à voir avec le site et l’application Windy qui présentent un logo rouge. Ils n’ont que le nom en commun.
Puisque vous avez souscrit à Premium et que vous en bénéficiez sur note telephone, il vous suffit de vous connecter sur votre ordinateur avec les mêmes identifiants, e-mail et mot de passe.

Debbie Bebington

Hi I've searched everywhere for a download link for my pc. the only way to access the app is by google search

Could you please send me a download link

Regards Debbie

idefix37

@Debbie-Bebington

Hi,
Why do you need a download link for your PC? You just need to connect windy.com. And then log in with the same account credentials.

Suty

@Debbie-Bebington Hi, as @idefix37 said, we don't offer any desktop app, that can be installed on your computer. We provide a web app, that can be accessed in a browser, or mobile app on Android and iOS devices.

Wiesław Górecki

I can't enter the Windy code on Iphone 13 because it doesn't show the right window. Apple inform that it wasn't bougt via Apple Store.

Korina

@Wiesław-Górecki You are already Premium. Do you need additional help?

Allen Wright 2

The manual was very helpful. However, one thing should be made clearer. I signed up using the browser on a mobile phone, not the app store. Eventually I realized that I needed to follow the “desktop” instructions.

talasa

I've already paid for it And logged in with an account number and password on the phone How can I get it

talasa

I need your help

talasa

Open the restore purchase and then enter The order number is activated

Korina

@talasa Hello, your account is already Premium. Is there something else you need help with?

Lijinxiang

你好，在吗?
我的订单没有收到订单参考代码怎么办？

Lijinxiang

请问：我恢复购买时，显示您似乎已离线，怎么办?

Suty

Hi @Lijinxiang, I sent detailed steps with your reference number here in private message.

talasa

@Lijinxiang 我恢复购买时，显示您似乎已离线，怎么办?