How to recover your Windy Premium (FastSpring)

idefix37

Hi,
Why do you need a download link for your PC? You just need to connect windy.com. And then log in with the same account credentials.

Suty

@Debbie-Bebington Hi, as @idefix37 said, we don't offer any desktop app, that can be installed on your computer. We provide a web app, that can be accessed in a browser, or mobile app on Android and iOS devices.

Wiesław Górecki

I can't enter the Windy code on Iphone 13 because it doesn't show the right window. Apple inform that it wasn't bougt via Apple Store.

Korina

@Wiesław-Górecki You are already Premium. Do you need additional help?

Allen Wright 2

The manual was very helpful. However, one thing should be made clearer. I signed up using the browser on a mobile phone, not the app store. Eventually I realized that I needed to follow the “desktop” instructions.

talasa

I've already paid for it And logged in with an account number and password on the phone How can I get it

talasa

I need your help

talasa

Open the restore purchase and then enter The order number is activated

Korina

@talasa Hello, your account is already Premium. Is there something else you need help with?

Lijinxiang

你好，在吗?
我的订单没有收到订单参考代码怎么办？

Lijinxiang

请问：我恢复购买时，显示您似乎已离线，怎么办?

Suty

Hi @Lijinxiang, I sent detailed steps with your reference number here in private message.

talasa

@Lijinxiang 我恢复购买时，显示您似乎已离线，怎么办?

Lorenz Stoessel

Hi,
I bought a subscription but when i try to restore it the way described, it says that (automated translation)

„ We didn't find any purchases that could be restored. All purchases are linked to your Apple account. Make sure you are trying to restore your purchases on a device with the same Apple account with which you purchased your subscription.“

I purchased the subscription on the very same IPad that i am trying to restore on.
What can i do?

Lorenz Stoessel

@Lorenz-Stoessel
Nevermind, i was able to restore the purchase on a different device.

hedgeworth

I just wanted to let you know I canceled my subscription due to the most recent update being total crap.

.jlf

Good evening, it looks like if I have now two supscription, with the first one that I have for years now through Apple it was impossible to get the premium, then this morning I bought a new license on my laptop at 29€.This one orks on my laptop in premium, but the other mobile devices such as my ipad and iphone use the Apple previous license then cannot have access to premium. Do I have to cancel the new license and restore my Apple license? I dont' undestand how to do that. Jean-Louis Fourtanier / jl.fourtanier@me.com

Suty

Hi @jlf, I checked your account and purchase. Your account under this email is connected to a subscription from Fastspring, purchased yesterday.

So if you have any other account with Premium subscription, it is not under this email and I would recommend checking user info in app under that account.

Lijinxiang

@talasa 你好，在吗？我还是享受不到你们Windy Premium 怎么办？

Suty

@talasa @Lijinxiang Do you both have the offline issue, after you restored the purchase? Can you please provide us with the used DNS server and the network tab from your dev console in browser? If you need any help with getting this info, please let me know here.