How to recover your Windy Premium (FastSpring)
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Good evening, it looks like if I have now two supscription, with the first one that I have for years now through Apple it was impossible to get the premium, then this morning I bought a new license on my laptop at 29€.This one orks on my laptop in premium, but the other mobile devices such as my ipad and iphone use the Apple previous license then cannot have access to premium. Do I have to cancel the new license and restore my Apple license? I dont' undestand how to do that. Jean-Louis Fourtanier / jl.fourtanier@me.com
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Hi @jlf, I checked your account and purchase. Your account under this email is connected to a subscription from Fastspring, purchased yesterday.
So if you have any other account with Premium subscription, it is not under this email and I would recommend checking user info in app under that account.
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@talasa 你好，在吗？我还是享受不到你们Windy Premium 怎么办？
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@talasa @Lijinxiang Do you both have the offline issue, after you restored the purchase? Can you please provide us with the used DNS server and the network tab from your dev console in browser? If you need any help with getting this info, please let me know here.
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S Suty referenced this topic on
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I am a windy pro user, how do I use windy on my laptop. It is working on my phone, but I cannot sign in on a browser?
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Restore subscription is not working on my Lenovo tablet.
The restore purchases link hangs. -
no se como hacer eso hitalen el programa no se como ponero por favor
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I bought a subscription thinking it will create an account along it. But it does not. So I created an account after I paid. But then I could not see the subscription activated. I almost contacted user support but then I noticed a tiny footnote in my mail so I was able to fix it.... but honestly this user flow is soo lame! Please improve UX soon.
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R robzab referenced this topic on
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Hi .
After clicking the restore purchases button the next page is that allows me to put in the windy reference number is not coming up .All that I am getting is
‘We cannot find any purchases to restore” -
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Guten Tag, dem Team.
Bitte für Konversation und alle Nachrichten die deutsche Sprache verwenden. Eine Einstellung Im Programm ist offensichtlich nicht vorgesehen.
Freundliche Grüße.
Axel RiekeGood day to the team.
Please use the German language for conversation and all messages. A setting in the programme is obviously not provided.
Kind regards.
Axel Rieke -
Bonjour, j'ai acheté la version premium en payant par Paypal, mais je ne peux absolument pas me connecter. Lorsque je clique sur Restaurer mon compte j'obtiens le message suivant:
merci de m'aider -
@Jean-claude-Baïsse Hello, your account is already Premium, let me know if you need anything else.
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I mistakenly re-subscr,bed on top of my existing and still valid subscription...pls refund the card payment.
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Hello, I paid the premium subscription and my credit card was charged but, I didnt received an email with the order reference number. I waited a couple of days but nothing yet,
What is my next step to retrieve order reference # ?
thank you. Rafael -
@idefix37 I already deleted the post and contacted this user about that matter with posting the reference number here.
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@rafaelvaldes I already sent the private message to you here on local chat with further steps.
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@Korina Similar to others, i bought the premium subscription on windows, understanding that it would work on all devices. But when i try to access on the iphone device app, i cannot link the order number.
Is there any way to link a windows purchase to an iphone app? If not, it would have been good to make this clearer in the subscription information and not say the subscription works on every device.
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@eparsonscan
You are Premium. So, now on the iPhone you just need to log in with the same account credentials as on Windows. No need to use again the order number -
@idefix37 Thanks - it was not so clear how to reach the login button from the iphone app - but have now found it.
