How to recover your Windy Premium (FastSpring)
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@mark-a This is unfortunate, it is probably an issue on the end of Fastspring. I can cancel the subscription completely for you, so you can immediately purchase a new one. Is it okay for you?
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@Ondřej-Šutera Sounds good. So I can use the same email on the account I guess
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@mark-a I see that your account was already cancelled, so you can purchase a new one.
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@Ondřej-Šutera I am having the same problem but I do not see how to "assign the premium to an account". Purchased the subscription on my desktop but cannot access it on my iOS device. Error returned is "Wrong email/password".
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@NSPbiker I see you have your Premium assigned to your account, so you need to check the user info on the desktop and use the same email. It happens sometimes that user used completely different email to connect his Premium.
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@Ondřej-Šutera I have updated the app. I have verified that the email and the password are exactly the same. Even my Apple ID/store email is the same. I am trying this while sitting in front of my computer so there is no guesswork. What could be the problem? I do not have an alternate email to use for one app/subscription.
Thank you. -
@NSPbiker Can you send screenshots from app and desktop at support@windy.com so we can take a look a bit closer?
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I have my renewal receipt (Mark@PalmBeachSoftware.com) I have the code, but it is not accepting it.
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Most of the time I cannot view your satellite image on my computer. I believe my stupid internet provider stops this
from cumming up on my computer. -
@Mark-Turkel What did you get when you inserted the code?
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@Ondřej-Šutera I would just like my money back I’ve tried but you need to make more simple so since you and I can’t get this done please cridit me my money back
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@antonio-el-guapo I already refunded your purchase.
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Bonjour
Je viens de souscrire à l'abonnement premium Windy mais j'étais déjà abonné, merci de me rembourser l'abonnement pris ce jour le 29/10/2023.
Bernard Graffan
be.graffan@orange.fr -
@Korina ho fatto abbonamento a Premium un anno fa, ma non sono mai riuscito a consultarlo. Se avessi saputo di queste difficili procedure, non lo avrei fatto, pertanto non procedere al rinnovo!
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O Onslaught referenced this topic on
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@GRAFFAN Hi, I found your duplicated payment, so I refunded the one from 29/10/2023.
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@Mingarini Hi, I found your purchase, do you want me to assist with connecting the Premium? May I ask why you didn't contact us immediately after the purchase?
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Hi,
I have checked my credit card and have definitely paid for the Premium subscription but have not have access. I have also looked for an email and have not received one from FastSpring.
29 Oct 2023
Open transaction detailsGoogle Windy Weather Barangaroo AUS
-$32.99
Can you assist?
Lawrie -
@Lawrie-Versace You will need to restore your purchase by following the steps below on your Android device:
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
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@Korina
Thanks but when I do that I get this message -If you're having problems with your subscription and have paid via FastSpring, you can restore the purchase using the order reference. The reference looks like WINDY123456-1234-12345 and can be found in e-mails from FastSpring.
Order reference
.... & I never received an email nor a reference number. (& I did check my spam folders).
Thanks in advance. Lawrie -
@Lawrie-Versace Which device did you use for the purchase?
