How to recover your Windy Premium (FastSpring)
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@Ondřej-Šutera I have updated the app. I have verified that the email and the password are exactly the same. Even my Apple ID/store email is the same. I am trying this while sitting in front of my computer so there is no guesswork. What could be the problem? I do not have an alternate email to use for one app/subscription.
Thank you. -
@NSPbiker Can you send screenshots from app and desktop at support@windy.com so we can take a look a bit closer?
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I have my renewal receipt (Mark@PalmBeachSoftware.com) I have the code, but it is not accepting it.
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Most of the time I cannot view your satellite image on my computer. I believe my stupid internet provider stops this
from cumming up on my computer. -
@Mark-Turkel What did you get when you inserted the code?
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@Ondřej-Šutera I would just like my money back I’ve tried but you need to make more simple so since you and I can’t get this done please cridit me my money back
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@antonio-el-guapo I already refunded your purchase.
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Bonjour
Je viens de souscrire à l'abonnement premium Windy mais j'étais déjà abonné, merci de me rembourser l'abonnement pris ce jour le 29/10/2023.
Bernard Graffan
be.graffan@orange.fr -
@Korina ho fatto abbonamento a Premium un anno fa, ma non sono mai riuscito a consultarlo. Se avessi saputo di queste difficili procedure, non lo avrei fatto, pertanto non procedere al rinnovo!
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O Onslaught referenced this topic on
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@GRAFFAN Hi, I found your duplicated payment, so I refunded the one from 29/10/2023.
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@Mingarini Hi, I found your purchase, do you want me to assist with connecting the Premium? May I ask why you didn't contact us immediately after the purchase?
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Hi,
I have checked my credit card and have definitely paid for the Premium subscription but have not have access. I have also looked for an email and have not received one from FastSpring.
29 Oct 2023
Open transaction detailsGoogle Windy Weather Barangaroo AUS
-$32.99
Can you assist?
Lawrie -
@Lawrie-Versace You will need to restore your purchase by following the steps below on your Android device:
- Open the Windy.com app and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
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@Korina
Thanks but when I do that I get this message -If you're having problems with your subscription and have paid via FastSpring, you can restore the purchase using the order reference. The reference looks like WINDY123456-1234-12345 and can be found in e-mails from FastSpring.
Order reference
.... & I never received an email nor a reference number. (& I did check my spam folders).
Thanks in advance. Lawrie -
@Lawrie-Versace Which device did you use for the purchase?
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@Ondřej-Šutera bene, seguiro' le tue istruzioni non appena me le invii ancora una volta dopo di che sarò costretto a desistere poiché il mio precedente abbonamento scade il mese corrente il giorno 29.grazie.
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@Ondřej-Šutera Hi, It was my phone - a Samsung Galaxy A51 and it's now working on it but not on my computer.
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@Lawrie-Versace If you have working Premium on your Android phone, you only need to login with same credentials on other platforms. There is no need to restore the purchase again.
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@Mingarini Hi, I see you have the Premium assigned now, since your username contains the Premium badge.
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I am being told on the Windy site, to ask FastSpring for a Refund. I have double payed for my Subscription with Google Pay, and FastSpring. I am fucking over it.
Can Windy sort this shit out.
It should not be me spending heaps of time trying to rectify this.
Barbara
