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    How to recover your Windy Premium (FastSpring)

    Windy Premium
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    • P
      Paul Venter
      last edited by

      How Many times must I tell you I am not interested in the renewal of Windy Premium, get it in your head.

      paul venter

      1 Reply Last reply Reply Quote 0
      • M
        mark stump | Premium
        last edited by

        satellite image quit working.. it just sits there trying to load. everything else seems to work.

        SutyS 1 Reply Last reply Reply Quote 1
        • Anthony BrandsA
          Anthony Brands
          last edited by

          Yuffyd68
          Zero

          1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @mark stump
            last edited by

            @mark-stump Hi, we are aware that NOAA had certain issues with their satellite data, that they send to us, but it should be okay now.

            1 Reply Last reply Reply Quote 0
            • A
              AmaroQuinta | Premium
              last edited by

              Amaro Quinta informa que, não aceita renovar a sua assinatura no Windy Premium.
              Melhores cumprimentos,
              Amaro Quinta

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @AmaroQuinta
                last edited by

                @AmaroQuinta Hi, I am not sure if I understand the translation, do you want to cancel the subscription?

                1 Reply Last reply Reply Quote 0
                • 张
                  张冬弛 @Korina | Premium
                  last edited by

                  @Korina said in How to recover your Windy Premium (FastSpring):

                  Open the subscription offer window

                  1 Reply Last reply Reply Quote 0
                  • FABIO2024F
                    FABIO2024 | Premium
                    last edited by

                    Salve il mio account premium e’ attivo ma non ho mai potuto usufruire del servizio! Adesso il contratto si rinnoverà ma
                    Desidero essere contattato grazie alla mia mail

                    1 Reply Last reply Reply Quote 0
                    • AndybowcityA
                      Andybowcity | Premium
                      last edited by

                      @Andybowcity
                      This does not work. You have to be able to log in to your account. When I log in it says it can't connect and to try later. So what do I do now.

                      1 Reply Last reply Reply Quote 0
                      • A
                        Alberto _Najar | Premium
                        last edited by

                        Dear Sir/Madame,
                        I’m having trouble renewing my subscription. I try to change my cc number and always receive a message that the method was not accepted. I had already contacted my bank and they told that’s all’s ok, but the problem is still there. Could somebody help wto solve the problem?
                        Thanks in advance,
                        Alberto Najar.

                        1 Reply Last reply Reply Quote 0
                        • myashkovM
                          myashkov | Premium
                          last edited by

                          Can't add another credit card top my account. The old one has exprired, now I can't renew my subcsribtion. FastSpring is not woprking well, unfortunately

                          1 Reply Last reply Reply Quote 0
                          • margraM
                            margra | Premium
                            last edited by

                            I just was advised you will update my premium ac w windy. I days notice. ??

                            I have never been able to use or access premium so you can cancel by premium re subscription.

                            SutyS 1 Reply Last reply Reply Quote 0
                            • SutyS
                              Suty Administrator @margra
                              last edited by Suty

                              @margra Hi, could you please provide more info about the issue you have? How exactly can I help you?

                              margraM 1 Reply Last reply Reply Quote 0
                              • margraM
                                margra @Suty | Premium
                                last edited by

                                @Suty It seems you have charged me for 2023 and 2024 when I was unable to access it, probably not even aware I didnt have it. .
                                You really need to do something about your system, I don't think Fastspring (whatever that is) is working for you or your customers. I have cancelled further subscriptions but it looks like Ive paid for 25, which I will keep for now since I spent so much time to get it up. But that will be the last. Shame because it's a good product.

                                1 Reply Last reply Reply Quote 0
                                • J
                                  john eakins
                                  last edited by

                                  Please cancel my Windy subscription
                                  John Eakins

                                  1 Reply Last reply Reply Quote 0
                                  • A
                                    Aka_OCEANUS | Premium
                                    last edited by

                                    画面の下にある日にちと曜日。
                                    左から2日間は表示されますが、残りはすべて日にちのみの表示なります。1日のマウスの位置での時間表示も正しくありません。以前、プレミアムが消えたときになかなか復元されなかったのでログアウトするのに不安があります。
                                    どうにかそちらで修正してもらえないでしょうか。

                                    森山 敦

                                    SutyS 1 Reply Last reply Reply Quote 0
                                    • SutyS
                                      Suty Administrator @Aka_OCEANUS
                                      last edited by

                                      @Aka_OCEANUS Hi, can you share any screenshots of that issue you mentioned with the mouse movement? We adjusted the new timeline to hide days and show only a date with a display getting more narrow.

                                      1 Reply Last reply Reply Quote 0
                                      • Teis5199T
                                        Teis5199 | Premium
                                        last edited by

                                        Hello I have windy premium but the localisation is wrong on my computor ??
                                        Why ?

                                        SutyS 1 Reply Last reply Reply Quote 0
                                        • SutyS
                                          Suty Administrator @Teis5199
                                          last edited by

                                          @Teis5199 HI, if you talk about your localization on the map, then it is possible that your laptop uses IP address to locate you, which is not that accurate as GPS. But GPS is usually not available in the laptop devices.

                                          Martin_perroM 1 Reply Last reply Reply Quote 0
                                          • Martin_perroM
                                            Martin_perro @Suty | Premium
                                            last edited by

                                            Hola , pague el plan premiun y no me
                                            Lo registro , hay algún lugar para escribir ??

                                            idefix37I 1 Reply Last reply Reply Quote 0
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