How to recover your Windy Premium (FastSpring)
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@Kerem-Ökten What exactly happened? Which device do you have? Can you provide further details in general?
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@Ondřej-Šutera i have samsung
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@Ondřej-Šutera it doesn't even accept my e-mail. First i thought my password is wrong, but e-mail is not accepted.
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@Kerem-Ökten Can you send all details about your situation at support[@]windy.com, please?
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@Ondřej-Šutera i sent and i am writing here as well. I can not sign in. This is the problem. Windy sent invoice and thanks to my e-mail. The e-mail works, but when i want to renew the password, İt says your e-mail adress is incorrect...
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@Ondřej-Šutera !
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And what to do if I don’t have the mail? My account is old, I don’t keep mails for so long. what the access disappeared at all? Last month was working!!!!
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@Kerem-Ökten and what is this? Skiper-Br
@SKIPER-BR
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@Skiper-Br I am member since 2019, how to resore my premium status?
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@Kerem-Ökten I already sent the email with instructions to you.
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Bonjour,
Pour la deuxième année consécutive le renouvellement de mon abonnement est bloqué par Fastspring. C'est lassant.
Les éléments de payement sont bons, via Paypal. Je les ai contrôlés, Paypal a accepté Fastspring, mais seul un prélèvement de 0€ apparait. Fastspring indique deux tentatives successives en échec et impossible de forcer un nouveau prélèvement...
J'apprécie votre application, aimerai renouveler mon abonnement mais la je perd mon temps vainement.
Merci pour votre aide -
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Dobrý den, vloni jsem platil předplatné Windy Premium. Včera platba neprošla, protože mám zakázáno placení na internetu. Potřeboval bych, aby jste poslali požadavek znovu. Je to možné?Děkuji
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@Jose_k37 Dobrý den, aktuálně vidím, že platba již proběhla, jelikož Vaše předplatné je platné na další rok.
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I don't have the original email to get the order reference #. I have proof of purchase on my Google Play account.
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@Mishfish If you purchased your Premium on Google Play, there is no need to have the reference number. You will probably need to restore your purchase by following the steps below:
- Open the Windy.com app on your Android and log in with your account
- Open the subscription offer and click on “restore purchases.”
This action should assign the Premium to your account, and you can use it across your devices.
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Hi, my Windy account email is ayushp306@gmail.com but when I try to purchase the Premium by selecting the UPI payment mode, Google Play App shows my wife’s email account which is truptis170@gmail.com. How can i un-link my wife’s email from my Windy account?
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HI I have a problem with my account. I can't update my payment method. I login on the windy.com and clicking on 'Windy Premium' in the menu I then get the following screen:
We were unable to process the payment.
To keep the Windy Premium subscription active, you must fix your payment method by clicking the button below.
Fix payment methods
If I click on the button fix payment method a webpage is laoding where I have to fill in my email. Doing that I get send an email with a link. Clicking on the link brings me to that page where I have to fill in the email that send me the email again. So I am trapped in a loop. I did it a few times but no chance to update my payment information.
Any solution for that
Thank you
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@mark-a This is unfortunate, it is probably an issue on the end of Fastspring. I can cancel the subscription completely for you, so you can immediately purchase a new one. Is it okay for you?
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@Ondřej-Šutera Sounds good. So I can use the same email on the account I guess
