How to recover your Windy Premium (FastSpring)
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プレミアムが無効になったとメールがきましたが、
そちらの指示に従って、
7/15に、1年間の更新料9,000円を支払いました。
それなのに、
サービスが提供されていないとは、
どういうことですか？
App Storeに購入履歴も出ています。
間違いありません。
すでに実損が出ています。
どうしてくれますか？
すぐに回答をください。
購入履歴を画像で貼り付けようとしましたが、
貼り付けも、画像添付もできません。
仕方なくテキストで購入履歴を記します。App Store購入履歴
WINDYPROアカウント
初期サブスクリプション
2024/7/15 16:05
注文日2024/7/16
注文番号MN8MFK3H9V
書類番号211825454632 -
@ryosuke-7
Windy PRO is the subscription to an app called windy.app with a blue logo. This app has no connection with windy.com with a red logo. So windy.com can’t do anything for you.To post a screenshot here
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I would like to cancel my subscription
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Dobrý den,
původní kreditní karta, se kterou platby probíhaly OK, je již stará, zadal jsem tedy novou kartu, windy pak vyvolalo transakci na zaplacení 0 (USD myslím) . Je to mastercard od RB, s kterou běžně platím. Transakce na zaplacení nulové částky dopadla z pohledu RB dobře ale windy napsalo, že karta byla zamítnuta. V bankovnictví RB jsem transakci nenašel, tak mě napadlo, že problém by mohl být v nulové částce, volal jsem do RB a tam mi operátor řekl, že možná je to tím, ale že to musí ověřit a dá mi zprávu, kterou dodnes nedal.
Nyní když stisknu Opravit platební metody (abych se podíval, jaké možnosti to ještě nabízí), tak se zobrazí bílá stránka pouze s nápisem site-not-available (stránka https://windy.onfastspring.com/account).
Pokud odpovědi zde čtete a můžete něco poradit, prosím poraďte.M. Volný
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@Selwyn-Richards If you want to cancel your subscription, purchased via AppStore or Google Play, you have to handle that on your own in these stores. If you purchase subscription in browser via Fastspring, you can access your subscription management here on this link.
If you have any questions, please let us know.
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@Martin-Volný Dobrý den, mohl byste to zkusit ještě jednou ten odkaz? Měli jsme včera nějaké technické problémy s Fastspringem, které by už měly být v pořádku.
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You said my premium subscription was expiring. Your website would not accept any account management input nor nor payment methods. Now you say my premium subscription has expired. Oh well I guess i will find an alternative service. one day you might get it figured out.
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@Peter-Douglas Hi, we offer direct link to subscription management under Fastspring.com, which we use for this service, when we inform users that their subscription is expiring. Did you try to access it?
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I wish to renew my subscription. After filling the email here https://windy.onfastspring.com/account .
I got no email.
I checked there is nothing in Junk box too.Please advice. thanks
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@Nesis Hi, you made a purchase with ma******zia.mazza@gmail.com, so you has to use this email there.
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@Suty said in How to recover your Windy Premium (FastSpring):
ma******zia.mazza@gmail.com
ma******zia.mazza@gmail.com is no longer accessible
I just changed my email from my profile, but https://windy.onfastspring.com/account still does not send the email
Thank you -
@Nesis Hi, It is necessary to change this on the end of Fastspring, and I can contact them directly for this change. However, I think that second option can be quicker, if you would agree. I would cancel your subscription today, since it will automatically end in two days and you can purchase a new subscription with a new email address. Is it okay for you or should I contact Fastspring for the change?
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@Suty Hi, the second option is fine, you can cancel my subcription.
Thank you for your assistance, Suty
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@Nesis Okay, I already canceled the subscription, so you can purchase a new one.
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Good Morning refer your proposel to renew my subscription I am not interested to renew it, so you can cancel every thing on your side
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La somme demandée a déjà été payée !!!!
Marc Lezin
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@Marc-Lezin
Avez-vous finalisé votre abonnement en associant celui-ci à votre compte Windy ?
Voir
https://community.windy.com/topic/11832/what-to-do-if-you-can-t-access-your-windy-premium-features?sort=oldest_to_newest -
No puedo completar la suscripción a premiun, no me acepta la forma de pago, siendo que mi tarjeta visa está activa.
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@enri0248 ¡¡Igual me pasa a mí!!
