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    Satellite image bug

    Bug Reports
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    • SutyS
      Suty Administrator
      last edited by

      Hi @Itachi-Uchiwa does this work in different browsers (Chrome, Firefox)? Does this issue persist only in this visualization or in all options of satellite (BLUE, VISIBLE and INFRA+)?

      Itachi UchiwaI 1 Reply Last reply Reply Quote 0
      • Itachi UchiwaI
        Itachi Uchiwa @Suty
        last edited by

        @Ondřej-Šutera yes it does it to me all the time on any browser

        SutyS 1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @Itachi Uchiwa
          last edited by Suty

          @Itachi-Uchiwa Can you try that in an anonymous window? We are not able to replicate this at all.

          Also I would recommend trying to turn on our Graphic compatibility mode:

          63d843f9-7564-40cc-a383-cc79d233dfbc-image.png

          Itachi UchiwaI 1 Reply Last reply Reply Quote 0
          • Itachi UchiwaI
            Itachi Uchiwa @Suty
            last edited by

            @Ondřej-Šutera I put the graphic compatibility, the satellite image is visible at the beginning of the animation but everything else is black screen

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @Itachi Uchiwa
              last edited by

              @Itachi-Uchiwa I am afraid that this can be related to HW specifications of a certain device.

              Itachi UchiwaI 1 Reply Last reply Reply Quote 0
              • Itachi UchiwaI
                Itachi Uchiwa @Suty
                last edited by

                @Ondřej-Šutera my computer has been repaired since an after-sales service, but before I could see the satellite image of windy but now I see a black screen

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @Itachi Uchiwa
                  last edited by

                  @Itachi-Uchiwa Did that work on Windows 11 as well? Also, could you please test that in private/anonymous window of the Chrome browser please?

                  Itachi UchiwaI 1 Reply Last reply Reply Quote 0
                  • Itachi UchiwaI
                    Itachi Uchiwa @Suty
                    last edited by

                    @Ondřej-Šutera yes on windows 11, and even in private browsing

                    SutyS 1 Reply Last reply Reply Quote 0
                    • SutyS
                      Suty Administrator @Itachi Uchiwa
                      last edited by

                      @Itachi-Uchiwa I could recommend reinstalling the browser, but I am afraid that this is caused by a hardware issue with your laptop. I am sorry, but I don't know how to help with this.

                      Itachi UchiwaI 1 Reply Last reply Reply Quote 0
                      • Itachi UchiwaI
                        Itachi Uchiwa @Suty
                        last edited by

                        @Ondřej-Šutera this can't be a problem with my computer, since before it worked well the satellite image

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @Itachi Uchiwa
                          last edited by

                          @Itachi-Uchiwa There has to be a problem with some addons or software you used then, there can be a collision with anything on your device that can cause this.

                          Since we don't have any other messages or info from anybody that there is a general issue with using this layer with Windows 11, we cannot do anything about this issue on your end. I hope this is understandable.

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