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    Satellite image bug

    Bug Reports
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    • Itachi UchiwaI
      Itachi Uchiwa @Suty
      last edited by

      @Ondřej-Šutera yes it does it to me all the time on any browser

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS
        Suty Administrator @Itachi Uchiwa
        last edited by Suty

        @Itachi-Uchiwa Can you try that in an anonymous window? We are not able to replicate this at all.

        Also I would recommend trying to turn on our Graphic compatibility mode:

        63d843f9-7564-40cc-a383-cc79d233dfbc-image.png

        Itachi UchiwaI 1 Reply Last reply Reply Quote 0
        • Itachi UchiwaI
          Itachi Uchiwa @Suty
          last edited by

          @Ondřej-Šutera I put the graphic compatibility, the satellite image is visible at the beginning of the animation but everything else is black screen

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @Itachi Uchiwa
            last edited by

            @Itachi-Uchiwa I am afraid that this can be related to HW specifications of a certain device.

            Itachi UchiwaI 1 Reply Last reply Reply Quote 0
            • Itachi UchiwaI
              Itachi Uchiwa @Suty
              last edited by

              @Ondřej-Šutera my computer has been repaired since an after-sales service, but before I could see the satellite image of windy but now I see a black screen

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @Itachi Uchiwa
                last edited by

                @Itachi-Uchiwa Did that work on Windows 11 as well? Also, could you please test that in private/anonymous window of the Chrome browser please?

                Itachi UchiwaI 1 Reply Last reply Reply Quote 0
                • Itachi UchiwaI
                  Itachi Uchiwa @Suty
                  last edited by

                  @Ondřej-Šutera yes on windows 11, and even in private browsing

                  SutyS 1 Reply Last reply Reply Quote 0
                  • SutyS
                    Suty Administrator @Itachi Uchiwa
                    last edited by

                    @Itachi-Uchiwa I could recommend reinstalling the browser, but I am afraid that this is caused by a hardware issue with your laptop. I am sorry, but I don't know how to help with this.

                    Itachi UchiwaI 1 Reply Last reply Reply Quote 0
                    • Itachi UchiwaI
                      Itachi Uchiwa @Suty
                      last edited by

                      @Ondřej-Šutera this can't be a problem with my computer, since before it worked well the satellite image

                      SutyS 1 Reply Last reply Reply Quote 0
                      • SutyS
                        Suty Administrator @Itachi Uchiwa
                        last edited by

                        @Itachi-Uchiwa There has to be a problem with some addons or software you used then, there can be a collision with anything on your device that can cause this.

                        Since we don't have any other messages or info from anybody that there is a general issue with using this layer with Windows 11, we cannot do anything about this issue on your end. I hope this is understandable.

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