Subscription premium version renewed help
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I renewed the subscription to Premium this morning but it does not appear, it still asks me to renew, it maybe I did something wrong? Thank you for your attention.
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@Ondřej-Šutera said in Subscription premium version renewed help:
Hi @Nelson33 can you send further details at support[@]windy.com? I would need an invoice of the last payment, or anything that could help me to fix the issue and help you.
Ok I’ve send The invoice thank
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I recently renewed my Windy Premium subscription, but I'm encountering an issue where it still prompts me to renew. I'm not sure if I made a mistake during the renewal process or if there's something else causing the problem. I did receive a confirmation email for the payment, so I believe the transaction went through. I've tried logging out and logging back in, but the issue persists. If anyone has experienced a similar situation or has any suggestions on how to resolve this, I would greatly appreciate your input. Thank you for your attention and assistance. Regards
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Hi @carlostyler, I can help you with the whole situation, but I need email, where you received the confirmation about the last payment. Can you send this email here via direct messages?
