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    I tried to log in today and got a message that said missing credentials how do I fix that

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    • J
      jwieneck | Premium
      last edited by

      The login indicates I have missing credentials I do not know what that means. I have correctly entered. My password and email.

      idefix37I 1 Reply Last reply Reply Quote 0
      • idefix37I
        idefix37 Sailor Moderator @jwieneck
        last edited by idefix37

        @jwieneck
        Sometime I got the same message, even with right credentials, probably a bug. It was necessary to re-load the app to fix it.

        SutyS 1 Reply Last reply Reply Quote 0
        • SutyS
          Suty Administrator @idefix37
          last edited by

          @idefix37 @jwieneck Is this issue related to the mobile app or desktop? Also, is this only about the missing email/password error or the wrong input?

          idefix37I 1 Reply Last reply Reply Quote 0
          • idefix37I
            idefix37 Sailor Moderator @Suty
            last edited by

            @Ondřej-Šutera
            For me I got this bug on the mobile app. It appears after entering both the right email and password.

            SutyS 1 Reply Last reply Reply Quote 0
            • SutyS
              Suty Administrator @idefix37
              last edited by

              @idefix37 @jwieneck Do we talk about the Android or iOS app?

              idefix37I 1 Reply Last reply Reply Quote 0
              • idefix37I
                idefix37 Sailor Moderator @Suty
                last edited by

                @Ondřej-Šutera
                I’m talking about iOS on iPad.

                SutyS 1 Reply Last reply Reply Quote 0
                • SutyS
                  Suty Administrator @idefix37
                  last edited by

                  @idefix37 and how often does this occur? I will report it to colleagues, however, I am not able to replicate it on any of our iOS devices.

                  idefix37I 3 Replies Last reply Reply Quote 0
                  • idefix37I
                    idefix37 Sailor Moderator @Suty
                    last edited by

                    @Ondřej-Šutera
                    Not so much because it occurs when I am logged out, that is not often, and then I need to log in again.
                    So I’ll log out and try to log in, and keep you informed.

                    1 Reply Last reply Reply Quote 1
                    • idefix37I
                      idefix37 Sailor Moderator @Suty
                      last edited by

                      @Ondřej-Šutera
                      Sorry, this time I’ve got no problem to login, both with iPad and iPhone :)

                      1 Reply Last reply Reply Quote 0
                      • idefix37I
                        idefix37 Sailor Moderator @Suty
                        last edited by

                        @Ondřej-Šutera
                        I’m still getting this message when the iPad is off and I have to turn it back on. Even if I enter several time the credentials, at the end I need to delete the app and download it again from the AppStore.

                        F95EACB2-CD61-4F24-A181-BBF6B40BD8BA.jpeg

                        SutyS 1 Reply Last reply Reply Quote 0
                        • SutyS
                          Suty Administrator @idefix37
                          last edited by

                          @idefix37 Do you mean when the device is off for a long time or after a restart for example?

                          idefix37I 1 Reply Last reply Reply Quote 0
                          • idefix37I
                            idefix37 Sailor Moderator @Suty
                            last edited by

                            @Ondřej-Šutera

                            Just after a restart just to see if the modified color scale of Aerosol was saved or not.

                            1 Reply Last reply Reply Quote 1
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