I tried to log in today and got a message that said missing credentials how do I fix that

jwieneck

The login indicates I have missing credentials I do not know what that means. I have correctly entered. My password and email.

idefix37

@jwieneck
Sometime I got the same message, even with right credentials, probably a bug. It was necessary to re-load the app to fix it.

Suty

@idefix37 @jwieneck Is this issue related to the mobile app or desktop? Also, is this only about the missing email/password error or the wrong input?

idefix37

@Ondřej-Šutera
For me I got this bug on the mobile app. It appears after entering both the right email and password.

Suty

@idefix37 @jwieneck Do we talk about the Android or iOS app?

idefix37

@Ondřej-Šutera
I’m talking about iOS on iPad.

Suty

@idefix37 and how often does this occur? I will report it to colleagues, however, I am not able to replicate it on any of our iOS devices.

idefix37

@Ondřej-Šutera
Not so much because it occurs when I am logged out, that is not often, and then I need to log in again.
So I’ll log out and try to log in, and keep you informed.

idefix37

@Ondřej-Šutera
Sorry, this time I’ve got no problem to login, both with iPad and iPhone :)

idefix37

@Ondřej-Šutera
I’m still getting this message when the iPad is off and I have to turn it back on. Even if I enter several time the credentials, at the end I need to delete the app and download it again from the AppStore.

Suty

@idefix37 Do you mean when the device is off for a long time or after a restart for example?

idefix37

@Ondřej-Šutera

Just after a restart just to see if the modified color scale of Aerosol was saved or not.