Windy is not working.
-
I am not too computer literate so I can't send you a screenshot but my radar and satellite doesn't work. In fact, nothing works. I turned off all blockers and it didn't work. I also am not sure how to send an error report. I am using Windows 10. The screen shows large blocks of different colors when zoomed out all the way. Appx 6 blocks. The blocks have lines going straight up and down. I cannot use the app on my phone because I have poor vision. Too small. I am wondering if it's because I have to use the free version because I no longer have my hometown as my home screen anymore because it is no longer free. Please let me know because it is tornado season and I quit MyRadar to use Windy to know what the weatherman does not say such as the darker colors meaning hail for example. I wish I knew how to screenshot but am starting to think it's because I can't afford to pay which is okay but no amount of begging will get a single extra dollar in my pocket to pay for what has been a really needed and useful app. I forgot to add I am a Firefox user. I'm probably not even reporting this in the correct place. This forum won't allow me to post where I thought I was supposed to.
-
S Suty moved this topic from Non English posts on
-
@Chickasaw Can you share your location with us, so I can test the access from your part of earth? Also, do you have the option to test Windy.com in a different browser?
-
@Ondřej-Šutera I found somebody who knows how to screenshot. I am sending you pictures of what I see. It seems to work fine in Microsoft Edge browser. I am in Enid, Oklahoma, United States.
-
@Chickasaw
What is your device? Your screenshots show a small screen UI, like a tablet. -
@idefix37 I am using a laptop. Windows 10. Thank you for trying to help me. I really appreciate it.
-
@Chickasaw
Due to the size of your screen, Windy considers that it is a mobile device (tablet or phone) and asks you to download the mobile app.
To some extent it is a similar case to this one:
https://community.windy.com/topic/25282/pbs-route-planner?_=1683266274455 -
@Chickasaw As @idefix37 said, this is not a standard resolution of Windy on the desktop. Can you share further information about your specifications of the laptop? Did you have turned full screen on, also which size of display has your laptop?
-
@Ondřej-Šutera It works on other browsers, just not Firefox. So it shouldn't be my laptop. But my display resolution is on the recommended 1360x768. I haven't changed any settings and it's always worked until a few days ago. I also haven't changed anything in Windy. It has always shown more of the Windy header than the radar map. This is what satellite looks like.
-
FIXED!!! It was an add-on that updated and was no longer compatible that was causing the trouble. The add-on called VenMate Free VPN was the culprit. My friend found it by disabling one add-on at a time until Windy worked right. She said that the reason it says "Download App" is because it is Windows 10 and not because it thinks the size of the screen makes it think it's a mobile device.
Thank you for everyone who was trying to help me.
