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    • C
      crohr88
      last edited by

      Hi,

      I have purchased windy premium on Android, and then created an account (just email) through my phone. I can't access this account in a browser. When I reset the password, it then works in the browser (and is missing premium) but has incorrect password in the app and I can't use the account there.

      Can you please help?

      SutyS 1 Reply Last reply Reply Quote 0
      • SutyS Suty moved this topic from Your Feedback and Suggestions on
      • SutyS
        Suty Administrator @crohr88
        last edited by

        Hi @crohr88, you will need to restore your purchase by following the steps below:

        1. Open the Windy.com app and log in with your account
        2. Open the subscription offer and click on “restore purchases.”

        This action has to be done on your Android phone and should assign the Premium to your account. Then you can use it across your devices.

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