We're having issues with renewing your subscription
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I cannot renewing my subscription… maybe due to change of my Apple ID…
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@Jiri-Omacht
Renewing is not possible if you have completely new Apple ID and the previous purchase was made on this platform with the old one. I would recommend cancellation of the old one or waiting for the cancellation and then you can purchase completely new subscription. -
How is possible to cancel it? Or how long I have to wait for automatic cancellation…
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@Jiri-Omacht You can cancel it manually in your Google Play account, but I am not sure to be honest, if it is possible to turn auto-renewal off or cancel it directly.
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@Jiri-Omacht But as I mentioned, you can use that Premium on your iPhone.
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Thank you …. But I am still at the beginning…. I have Apple mobile and I don’t know what I have to do it… can you describe it more easier way?
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@Jiri-Omacht If you purchased your Premium subscription with old Apple ID, you should access that Apple ID (you can do that in browser) and cancel the auto-renewal of subscription.
Then you can purchase a new one with new AppleID. Unfortunately, since Apple subscription management cannot be accessed from our end, you need to manage it on your own.
