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    The website cannot be opened, showing offline status transition

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    • 数
      数电能源
      last edited by

      We are a company in China that uses Google Chrome to log in. Starting from June 6th, the website cannot be opened and shows offline status. Even if we change the website and log in again, it is not possible.

      SutyS 1 Reply Last reply Reply Quote 2
      • SutyS
        Suty Administrator @数电能源
        last edited by

        @数电能源 Can you please provide your DNS server (get info here) in use and network tab from the dev console? This issue is caused by blocking Windy from Chinese infrastructure and our colleagues need certain info to investigate this and potentially help you and other users.

        数 1 Reply Last reply Reply Quote 0
        • 数
          数电能源 @Suty
          last edited by

          @Ondřej-Šutera We logged in in Taiyuan, Shanxi Province, China. We did not set DNS, and our DNS is automatically obtained.

          SutyS 1 Reply Last reply Reply Quote 0
          • SutyS
            Suty Administrator @数电能源
            last edited by

            @数电能源 Hi, our colleagues did a research about the whole situation and unfortunately we cannot do much about the blocking from the end of Chinese infrastructure. I am sorry about that.

            数 1 Reply Last reply Reply Quote 1
            • 数
              数电能源 @Suty
              last edited by

              @Ondřej-Šutera Hello, we can now see the weather situation normally, but we previously displayed a 24-hour weather situation. This time, we can use it to display an 8-hour weather situation. Is it a system upgrade?

              SutyS 1 Reply Last reply Reply Quote 0
              • SutyS
                Suty Administrator @数电能源
                last edited by

                @数电能源 Hi, yes the issue should be gone now, but I don't understand the problem you are trying to explain.

                1 Reply Last reply Reply Quote 0
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