How to cancel the subscription

Suty

@Minagu Hi there, If you want to cancel your subscription, you must handle that via the service you used for the purchase (Google Play, App Store, or Fastspring).

Google Play and App Store have their own list of subscriptions, usually on the device that is logged to the account in those services. According to Fastspring, you can access the subscription here at this link.

Minagu

@Ondřej-Šutera

Thanks for your feedback.

But the e-mail wasn't sent to me though I requested on the site you wrote.

It is appreciated if you send me how to address the situation.

Thanks.

Suty

@Minagu You made a purchase with different email address, than you have saved in your account. I found the payment under g-y************guchi@rakuten.com

Minagu

@Ondřej-Šutera
Thanks for your feedback.
As I cannot use the e-mail address (g-XXXX), please let me ask you to change the e-mail setting to the address I input.
Or please cancel my subscription.

Thanks.

Suty

Hi @Minagu, I canceled your auto-renewal, so you will switch to free on July 15, 2023 and then please purchase a new Premium under your new email address.

madd1103

@Ondřej-Šutera
Hello, I have the same problem,I found that after purchasing the membership, my API still cannot be used, and I was prompted that the API is invalid, because I found that I purchased the wrong API Professional version, I need to refund and then buy the API Professional version I need, thank you

Suty

@madd1103 Hi, I already refunded your purchase from yesterday.

madd1103

@Ondřej-Šutera Thank you. I have received the email, but my payment has not arrived yet, which may require me to wait for a while. Thanks again for your help

Minagu

@Ondřej-Šutera
Thank you very much for your prompt action and feedback!

Hans Peter Liebing

How i cancel the auto-renewal Abo i don´s want it anymore?!

jamison taylor

I was trying to cancel my subscription but it's not showing up for me to do so. Is there a way for someone to do it for me. Pls and thank you

Suty

@jamison-taylor Hello, I am able to help, but I cannot see any Premium related to your account. Can you provide more info about the purchase you want to cancel?